Installation Technician - Lowell MA
About The Position
The Installation Technician provides automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance. The role is responsible for completing work safely and accurately, following VIP’s customer service and quality standards, and helping customers understand their vehicle’s condition. The technician must follow company policies and procedures, safety and loss-prevention programs, and applicable municipal, state, and federal regulations. The position includes completing and maintaining service work orders and required inspections, managing parts and used materials appropriately, maintaining shop equipment and a clean work area, and participating in training and team meetings. Technicians are expected to maintain at least 50% productivity, complete required certifications, and support the facility’s safety, environmental, and operational standards. Work is performed in an indoor automotive service department that opens to the outdoors. The environment may involve varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or exertion.
Requirements
- At least one year of related experience in the automotive service field, or an equivalent combination of education and experience.
- Ability to read and interpret technical instructions, journals, procedures, and government regulations.
- Ability to explain vehicle information to customers and respond to questions from coworkers.
- Ability to diagnose and recommend solutions to basic automotive problems.
- Ability to understand and apply written, oral, diagrammatic, or schedule-based instructions.
- Ability to perform the automotive services associated with the role.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE certifications G1, A4, and A5, or ability to obtain them as specified in the duties; the posting identifies G1 as recommended.
- State Inspection License or ability to become a licensed state vehicle inspector as required by the state.
- Ability to meet the position’s physical requirements, including lifting or exerting force and performing activities such as standing, walking, reaching, pushing or pulling, climbing, kneeling, and crawling.
- Ability to meet the stated vision requirements, including close, distance, color, peripheral, and depth vision and adjustment of focus.
Nice To Haves
- Completion of a two-year college or technical school program is recommended.
- ASE Certification G1 – Maintenance and Light Repair is recommended.
Responsibilities
- Prioritize workplace safety, follow safety policies, complete safety training, secure unsafe equipment, and report unsafe conditions or actions.
- Perform automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point inspections, wheel alignments, and preventive maintenance.
- Initiate a valid Service Work Order before servicing each vehicle and keep it visibly displayed during service.
- Complete a multi-point inspection before servicing each vehicle and support the 5-for-5 Customer Engagement Process.
- Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk after service.
- Obtain parts from an authorized Desk Team member and return unused parts after service.
- Return cores, batteries, and used tires to designated security areas for appropriate handling.
- Maintain minimum average productivity of 50% during any consecutive sixteen-week period.
- Follow VIP quality-service policies and standards, and complete required training and certifications.
- Complete required learning-management and safe-equipment-operation training; obtain required state inspection and tire-service certifications and ASE certifications.
- Road-test vehicles when necessary to verify safe and satisfactory operation after service.
- Secure and lock customer vehicles when returning them to the parking lot; install seat and steering-wheel covers and floor mats before entering customer vehicles.
- Keep work areas and shop equipment clean, and participate in designated daily and weekly shop maintenance programs.
- Wear protective eyewear in the service area and comply with safety and loss-prevention programs.
- Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE daily and weekly.
- Participate in team meetings and work with the Service Manager to ensure shop equipment is operated safely.
- Comply with hazardous-waste disposal rules and applicable company and government regulations.
- Maintain the facility and equipment, report facility or equipment issues in the appropriate database, and keep the service department clean throughout the day.
- Comply with the service Code of Ethics and applicable operational procedures and regulations.
- Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
