Master Technician - Lowell MA

VIP Tires & Service•Lowell, MA

9h•Onsite

About The Position

The Master Technician supports VIP’s mission to earn automotive customers for life by following VIP culture, processes, safety requirements, and service standards. The role diagnoses automotive systems and repairs or replaces automotive parts, fluids, tires, and accessories, ensuring services are performed correctly the first time. The technician communicates and works effectively with the team, delivers a positive customer experience, and complies with company policies and applicable municipal, state, and federal regulations. The position performs automotive diagnosis, repair, and maintenance across the ASE A1–A8 areas, completes required inspections and service documentation, and maintains the qualifications and productivity expected of a Master Technician. Work is performed in an indoor service department that opens to the outdoors. The standard schedule is five days and 40 hours per week. This is a non-exempt, hourly position reporting to the Service Manager.

Requirements

At least one year of related experience in the automotive service field, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and government regulations.
Ability to explain vehicle information to customers and respond to coworkers’ questions.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret and apply written, oral, diagrammatic, or schedule-based instructions.
Ability to successfully perform the required automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
State Inspection License.
Master Technician ASE certification across all eight A-Series areas, A1 through A8, as specified for the position.
Ability to work the standard five-day, 40-hour work week and scheduled hours.
Ability to meet the role’s physical requirements, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force; protective back support belts are required during strenuous lifting or force exertion.
Ability to meet the stated vision requirements: close, distance, color, peripheral vision, depth perception, and adjustment of focus.
Wear protective eyewear in the service area at all times.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
ASE Certifications A4 – Suspension & Steering and A5 – Brakes are listed among required qualifications, though the posting also specifies all A1–A8 certifications for Master Technicians.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions.
Diagnose, repair, and maintain customer vehicles across ASE A1–A8 automotive systems: engine repair, automatic transmission/transaxle, manual drive train and axles, suspension and steering, brakes, electrical/electronic systems, heating and air conditioning, and engine performance.
Initiate a valid Service Work Order before starting vehicle service and display it visibly with the vehicle during service.
Complete an MPI before beginning service on every vehicle and actively participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk when service is complete.
Obtain parts from an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain the position’s 16-week average productivity target; the stated Master Technician target is 100%.
Follow VIP quality service policies and standards, and complete required position training and certifications.
Complete assigned LMS and safe equipment operation training; obtain required state vehicle inspection, T.I.A. BATS and advanced TPMS certifications, and ASE certifications applicable to the position, including all eight A-Series certifications for Master Technicians.
Train, support, and deliver the 5-for-5 process to educate customers about vehicle condition; attend meetings and training sessions as needed.
Road-test vehicles when necessary and secure and lock customer vehicles after service.
Install seat and steering wheel covers and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, and participate in designated daily and weekly shop maintenance programs.
Comply with safety and loss prevention programs, including wearing protective eyewear in the service area.
Maintain technical capabilities and ASE certification status; review and authorize time and attendance records in DAYFORCE; participate in team meetings; and work with the Service Manager to ensure safe shop equipment operation.
Comply with company and government requirements for hazardous waste disposal.
Maintain the facility and equipment in satisfactory condition, address cleanliness throughout the business day, and enter facility or equipment issues into the appropriate database.
Enforce compliance with the service Code of Ethics and all applicable regulations and procedures.
Meet the standard schedule and attendance expectations: work scheduled hours as directed and be ready to perform duties at shift start.
Minimize comebacks by ensuring work is completed properly the first time.