Master Technician - Brockton MA

VIP Tires & Service•Brockton, MA

7h•Onsite

About The Position

The Master Technician provides automotive diagnosis, repair, and maintenance services while supporting VIP’s mission to earn automotive customers for life. The role requires safe, effective work and communication, teamwork, adherence to VIP processes and quality standards, and compliance with company policies and applicable regulations. The technician is responsible for diagnosing automotive systems and repairing or replacing parts, fluids, tires, and accessories correctly the first time. The position is hourly and non-exempt, with a standard expectation of five workdays and 40 hours per week. The Master Technician maintains a minimum 16-week average productivity of 100% for the position. The posting also lists a performance measure of minimum 50% productivity, measured as billed hours divided by worked hours, and minimal comebacks. Work takes place in an indoor service department that opens to the outdoors through overhead doors. The role involves exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area. The posting describes physical activities including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and sitting, as well as lifting or exerting force. Protective back support belts must be worn during strenuous lifting or force exertion.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and present and respond to questions from coworkers.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret, understand, and apply written, oral, diagram, or schedule instructions.
Ability to successfully perform the listed types of automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
State Inspection License.
Ability to maintain all eight ASE A-Series certifications, A1 through A8, for the Master Technician position.
Ability to meet the position’s physical demands, including strenuous lifting or exertion while wearing protective back support belts.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
ASE Certifications A4 – Suspension & Steering and A5 – Brakes are listed among qualifications.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain customer vehicles, including systems covered by ASE certifications A1 through A8.
Initiate a valid Service Work Order and display it with the vehicle before service begins.
Complete a multipoint inspection before service on every vehicle and support and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts and return them with the vehicle keys to the Service Desk when service is complete.
Obtain parts from a member of the Desk Team and return unused parts to the Desk Team after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain a minimum 16-week average productivity of 100% for the Master Technician position.
Follow VIP quality service policies and standards, and complete required position training and certification.
Complete assigned LMS training and safe equipment operation training; become a licensed state vehicle inspector and obtain required tire-service certifications.
Maintain all eight A-Series ASE certifications, A1 through A8, for the Master Technician position.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicle’s condition.
Attend meetings and training sessions as needed, typically several times per year.
Road-test vehicles as necessary after service to confirm safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat and steering wheel covers and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean; participate in daily and weekly shop maintenance programs as designated by Service Management.
Follow safety and loss-prevention programs, including wearing protective eyewear in the service area.
Maintain technical capabilities for safe use of service equipment and to maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Follow VIP culture and service standards and actively participate in team meetings.
Work with the Service Manager to meet shop equipment safe-operation standards.
Comply with applicable requirements for hazardous-waste disposal.
Maintain the facility and equipment in satisfactory condition and appearance, in compliance with security, safety, and environmental codes and ordinances.
Ensure the team has the equipment and resources needed to serve customers and keep the service department clean throughout the business day.
Enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Arrive before each work shift, be ready to work at shift start, and work scheduled hours as directed by management.
Perform other functions as required.