Field Technician C (Brockton, MA)

L3Harris•Brockton, MA

About The Position

L3Harris Technologies is hiring a Field Technician for its Field Services organization, supporting the Federal Aviation Administration (FAA) in the Boston Airspace and sites within that airspace. The technician provides technical support for FAA programs and systems, including FTI, MS, ADS-B, DCNS, and WMSS. The role involves working at customer locations, including remote sites, and may require scheduled and on-call work, travel outside the assigned area, and work beyond regular hours to meet customer needs.

Requirements

High school diploma or equivalent and at least 6 years of prior relevant experience, or an associate degree/two years of post-secondary education and at least 2 years of prior related experience.
Obtain and maintain a DOT Public Trust Security Clearance and a DOD Secret Clearance.
Possess and maintain a valid driver's license and/or local U.S. state REAL ID equivalent, with a satisfactory driving record.
Lift items up to 32 pounds and use ladders and step stools to reach heights of approximately 10 feet.
Be willing and able to work outside regularly scheduled hours, including on-call work, as needed to meet operational needs.

Nice To Haves

Network+, CCNA, CCNP, CCNA Wireless, or A+ certification.
Ability to work from home while in an on-call status.
Ability to obtain and maintain an active FAA Security Clearance.
Ability to lift up to 70 pounds.
Willingness to travel up to 100% of the time to remote sites within a three-hour drive of the base location, and outside the assigned region as needed.
Excellent customer service skills.
Ability to work in a high-stress, high-visibility environment.
Working knowledge of cable connectors and replacement, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Excellent working knowledge of fiber and working knowledge of multiplexers, network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, and voice and data applications.
Working knowledge of AC and DC power testing, including three-phase AC, and familiarity with configuration and operation of 24VDC and 48VDC power supplies.
Experience with network and circuit testing using T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.
Working knowledge and use of network test equipment such as JDSU HST, Ameritech AM5XT, Sage 935, digital oscilloscopes, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
IP-based knowledge and experience configuring routers and switches.
Experience installing equipment racks, including wall-mounted, raised-floor, and concrete installations.

Responsibilities

Provide technical support for FAA programs and systems supported by L3Harris, including FTI, MS, ADS-B, DCNS, and WMSS.
Install, repair, configure, test, and perform preventive maintenance on equipment at customer remote locations.
Work remotely in scheduled and on-call capacities at customer locations within the assigned area.
Travel to remote sites outside the assigned area when needed to support FAA customer requests.
Read, understand, and follow equipment drawings and task orders.
Take notes and document work performed and events at customer locations.
Coordinate by phone with the NOCC, SAC, and Helpdesk to resolve field issues.
Maintain tools, test equipment, parts and electronics, truck stock inventory, and personal or company vehicles.
Prepare for assigned tasks before dispatching.
Work outside regularly scheduled hours and respond on call when needed to meet customer needs.
Follow L3Harris and program-specific policies and procedures in coordination with the supervisor (ASL).