Manager in Training - Brockton MA

VIP Tires & Service•Brockton, MA

7h•Onsite

About The Position

The Manager-in-Training (M.I.T.) learns VIP’s culture and management processes to prepare to lead a team and ensure effective operation at the assigned location. The role supports VIP’s mission to earn automotive customers for life by delivering an exceptional customer experience and helping the team execute company programs and standards. The M.I.T. promotes safe working conditions and ensures the location follows established policies, procedures, and applicable regulations. The M.I.T. supports the Service Manager in achieving performance targets and develops the ability to manage hiring, team development, training, scheduling, customer service, and work-order dispatch. The role also helps maintain the facility and equipment, administers company policies at the assigned location, and communicates with other management levels as needed. Work takes place in an indoor service department that opens to the outdoors through overhead doors. Associates may encounter varying weather, climate, and temperature conditions; mechanical equipment; automotive and industrial cleaning chemicals; and noise that may reach 110 decibels, depending on the service being performed. Protective eyewear is required in the service area. The standard schedule is five days and at least 50 hours per week, with attendance for all scheduled hours as directed by management.

Requirements

Two years of related experience in automotive service management.
Strong people-management and leadership skills, including being motivational, supportive, assertive, and decisive.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
State Inspection License where applicable.
Ability to meet the job’s physical demands, including standing, walking, sitting, reaching, pushing or pulling, climbing, kneeling, crawling, and exerting force or lifting weight.
Ability to meet the stated vision requirements: close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Wear protective eyewear in the service area and protective back support belts during strenuous physical activities involving lifting and exerting force.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and light repair is recommended.
Equivalent combinations of education and experience may be considered.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Learn VIP’s approach to building a team that delivers an exceptional customer experience and learn the processes required to carry out the role’s management duties.
Hire associates, develop the team, ensure associates complete required LMS and vendor training, and ensure associates obtain T.I.A. basic automotive service certification.
Conduct structured associate coaching sessions, support associates’ career paths, and provide study materials for applicable ASE certifications.
Schedule the team to meet customer needs during all hours of operation.
Communicate with the team throughout the day, including through daily huddles and bi-monthly store meetings.
Monitor email during the day for customer appointments and communications.
Train, support, and deliver the 5 for 5 process to explain vehicle conditions to customers and partner with them on solutions.
Dispatch and assign work orders to technicians using the guideline that the first available technician capable of performing the work properly should receive the order.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility and equipment in satisfactory condition and ensure compliance with security, safety, and environmental codes and ordinances.
Prepare the location, service desk, and equipment before opening each day, and recover and secure the location and unclaimed customer vehicles at close.
Maintain a clean service department throughout the business day and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to support compliance with service standards and company policies.
Serve as policy administrator at the assigned location.
Support the Service Manager in helping the team achieve performance targets outlined by leadership through daily, weekly, and monthly reports.
Arrive before each work shift, be ready to work at shift start, and work all scheduled hours as directed by management.