Service Manager Jobs

About The Position

Requirements

• Strong people-management and leadership skills, including being motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication skills.
• Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time-management skills.
• Comprehensive understanding of automotive servicing and the automotive industry.
• At least two years of related experience in automotive service management.
• Current, valid driver’s license issued in the state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant.
• State Inspection License where applicable.
• Ability to work the standard schedule of five days and 40 hours per week, and all scheduled hours as directed by management.

Nice To Haves

• Completion of a two-year college or technical school program is recommended.
• ASE Certification P2 – Parts Specialist is recommended.
• ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

• Prioritize workplace safety, follow safety policies and training requirements, secure unsafe equipment, and report unsafe conditions or actions.
• Consult with customers, build relationships, and explain vehicle condition using mileage information and multipoint inspection results.
• Achieve better-than-average customer engagement as measured by the VIP Sales & Execution (SAX) score.
• Learn and execute managerial activities assigned by the Service Manager and help the team deliver a strong customer experience.
• Help the Service Manager develop a superior team and ensure associates complete required LMS and vendor training.
• Ensure associates complete T.I.A. basic automotive service certification, and support associates pursuing applicable ASE certifications.
• Communicate with the team through daily huddles, throughout the day, and at bi-monthly store meetings.
• Monitor email for customer appointments and communications.
• Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and necessary solutions.
• Dispatch and assign work orders to the first available technician capable of performing the work properly.
• Attend off-site meetings and training sessions as needed, typically several times per year.
• Maintain the facility and equipment in satisfactory condition and in compliance with security, safety, environmental codes, and ordinances.
• Prepare the location, service desk, and equipment before opening; secure the location and unclaimed customer vehicles at closing.
• Maintain a clean service department and inspect the customer waiting area and parking lot for cleanliness before opening.
• Enter facility or equipment issues into the appropriate database.
• Enforce the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
• Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
• Serve as policy administrator at the assigned location when the Service Manager is not on site.
• Support the Service Manager in helping the team meet performance targets outlined by leadership.