Service-Manager

Ascendance Truck Centers•Harrisburg, PA

18h

About The Position

Ascendance Truck Centers is seeking a motivated, full-time Service Manager to lead its Service Department at a commercial truck sales and leasing dealership. The role provides direction to service personnel, delegates work based on business needs, and answers questions about current and upcoming jobs. The Service Manager oversees department operations, including recruiting, interviewing, training, employee appraisals, discipline, and possible termination matters. The manager is responsible for budgeting and monitoring expenditures, tracking market conditions, and developing strategies to achieve customer-service, operating, and profitability objectives. The successful candidate will bring comprehensive management experience and a history of building a successful team and operation. A combination of education, training, or experience that provides the required knowledge, skills, and abilities may be considered.

Requirements

3–5 years of management experience.
Experience in heavy-duty truck or engine repair and installation.
Ability to troubleshoot and diagnose service issues and resolve complaints.
Ability to listen, communicate effectively, and resolve conflicts with customers, employees, and coworkers.
Experience in employee supervision and personnel administration, preferably in a service technician environment.
Ability to develop written estimates, quote bids, and schedule jobs.
Ability to read instructions, work orders, and specifications.
Excellent verbal and written communication skills.
Ability to operate computers and business applications.
Strong problem-solving skills.
Goal-oriented and results-focused.
Additional training in heavy-duty trucks is required.
Class A or B commercial driver’s license, or willingness to obtain one.

Nice To Haves

Skills in welding, electrical, and hydraulic systems.
Post-high school education.

Responsibilities

Maintain service standards that support customer satisfaction and ensure quality work meets customer needs.
Direct service personnel and delegate assignments according to business needs.
Support the safe, efficient, and profitable operation of the Service Department and achieve sales objectives through development of a high-performing team.
Set department goals and objectives, measure progress, analyze results, and make improvements.
Recruit, orient, train, counsel, and discipline employees; communicate job expectations and plan and review compensation actions.
Enforce department policies and procedures.
Contribute information and analysis to strategic plans and reviews; implement production, productivity, quality, and customer-service standards; complete audits; identify system improvements; and implement change.
Prepare annual sales and service budgets, schedule expenditures, analyze variances, and initiate corrective actions.
Forecast and develop annual sales, service escalation, and maintenance revenue quotas, and project sales volume and profit for existing and new products.
Manage labor, materials, and other costs associated with Service Department operations.
Develop and implement plans to improve efficiency and maximize profitability.
Train service team members and provide technical assistance as needed.
Coordinate service with other departments as needed.