Service Manager

21st Century Equipment•Burlington, CO

13d•$70,000 - $100,000

About The Position

21st Century Equipment LLC is hiring a full-time Service Manager to oversee service operations, support technician performance, and ensure outstanding customer satisfaction. The role leads service department personnel and maintains processes that promote customer satisfaction and departmental profitability. The Service Manager helps ensure efficient operations, high-quality service, and a safe, productive environment for employees and customers. The position requires supporting technicians in varied weather and working conditions, lifting 50 pounds regularly, and performing hands-on tasks as needed. 21st Century Equipment LLC has served farmers with agricultural equipment and solutions since 1996 and describes its culture as valuing integrity, accountability, teamwork, and long-term commitment to production agriculture. A job offer is contingent on passing a pre-employment drug test, a background check, and—where driving is required—a determination of insurability.

Requirements

At least 3 years of experience in John Deere service department operations.
Ability to motivate individuals and teams.
Working knowledge of standard job pricing and commission-based compensation.
Basic understanding of financial principles related to service department operations.
Ability to lift 50 pounds regularly and perform hands-on tasks as needed.

Responsibilities

Supervise service department personnel.
Maintain service processes that support customer satisfaction and departmental profitability.
Monitor technician performance and ensure accuracy in MST and SPG usage.
Review all work orders for precision and completeness.
Hire, develop, and retain skilled technical personnel.
Support technicians in a variety of weather and working conditions.
Lift 50 pounds regularly and perform hands-on tasks as needed.
Help maintain efficient operations, high-quality service, and a safe, productive environment for employees and customers.