Service Manager

Hy-Vee, Inc. • Kansas City, MO

13d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent experience.
• Ability to solve practical problems and interpret instructions in varied, partly nonstandard situations.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Ability to interview people to obtain basic information, give clear directions, follow technical manuals, and maintain frequent contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
• Complete a pre-employment drug screen successfully.

Nice To Haves

• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and make each customer visit a positive experience.
• Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
• Plan, prepare, and adjust work schedules; assign duties and follow up on task completion.
• Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
• Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
• Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report order discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
• Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED