Service Manager

Leeds West Groups•Santa Fe, NM

13d•$22 - $28•Onsite

About The Position

The Service Manager leads the daily operations of the automotive service department while collaborating with and supporting the Store Manager. The role requires professional integrity, leadership, business acumen, and extensive knowledge of automotive industry practices. The Service Manager is accountable for quality work, exceptional customer service, department performance, and progress toward business goals, exercising discretion and independent judgment on matters with significant operational impact. This position has direct supervisory responsibility for service employees, including directing, training, developing, mentoring, evaluating, and disciplining team members. It also involves recommendations regarding employee hiring and status changes, fostering an inclusive team culture, and implementing company initiatives and procedures. The role is full-time, salaried, overtime-exempt, and onsite, requiring at least 50 hours per week. Business operations run Monday through Saturday and Sunday at various locations; schedules and operating hours vary by location and business needs. Frequent weekend work and long hours are required. The position requires up to 25% travel between local stores, with overnight travel below 5% unless assigned otherwise.

Requirements

Must be at least 18 years old.
Active, unrestricted driver’s license required.
High school diploma or equivalent required.
At least three years of related experience required.
Must be legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check and Motor Vehicle Records check, and ability to maintain a clean driving record.
Strong integrity, people management, analytical, decision-making, problem-solving, listening, communication, interpersonal, supervisory, diplomacy, and leadership skills.
Strong sales and customer service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail; time management skills; proficiency in inventory and expense management.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI).
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to perform frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; lift and carry parts and equipment weighing up to 50 pounds or more; and meet the stated endurance, coordination, and sensory demands.
Must follow workplace conduct policies, including the zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, and discrimination.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least three years of managerial experience.

Responsibilities

Manage daily service department operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and on time in compliance with company, safety, and industry standards.
Monitor and analyze KPIs, identify improvement opportunities, and develop strategies to support customer retention, business growth, sales, and profitability goals.
Deliver excellent customer service, including handling customer interactions, estimates, inquiries, promotions, discounts, financing options, follow-ups, reviews, and complaints.
Serve as the primary customer contact for service inquiries, estimates, and concerns.
Manage parts inventory, procurement, supply-chain relationships, pricing, margins, and usage trends.
Oversee inventory levels and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims in support of business objectives and budgets.
Act as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to after-hours alarms and security concerns.
Reduce workplace safety risks through training, enforcement, and compliance with OSHA and company policies and industry practices.
Ensure test drives comply with company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe workplace in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, budgets, and directives.
Direct, train, develop, mentor, support, evaluate, and discipline service employees; recommend hiring, firing, advancement, promotion, and other employee status changes.
Foster an inclusive, cohesive team culture and implement company leadership initiatives, policies, procedures, and programs through meetings, training, and audits.
Manage service employee workflows, work quality, and schedules.
Perform other duties as assigned.