Service Manager

DeBra-Kuempel Inc. • Dayton, OH

13d • Onsite

About The Position

DeBra-Kuempel is seeking a Service Manager to lead a team of Service Technicians by providing assistance, guidance, and training. The Service Manager manages and monitors service and repair projects within assigned customer accounts, oversees service and repair operations, provides technical leadership, coordinates resources, supports technicians, and develops customer estimates.

The role is with a mechanical, electrical, and plumbing (MEP), building automation, and industrial piping contractor that provides design-build engineering, installation and specialty construction, maintenance, air balancing, start-up, and energy efficiency services.

Requirements

• High school diploma or equivalent.
• At least seven years of experience in HVAC and refrigeration.
• EPA refrigeration certification (Universal).
• Strong written and verbal communication skills.
• Strong organizational skills to support operational profitability, documentation and record retention, and sound procedural operations.
• Excellent proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to interact with all levels of the organization in a positive, engaging, proactive, and team-based manner.
• Ability to satisfactorily complete an industry aptitude test.

Nice To Haves

• Willingness to learn other software applications as required.

Responsibilities

• Manage and monitor the performance of service and repair projects within assigned customer accounts.
• Provide technical assistance to the Service Coordinator to support effective and efficient manpower distribution.
• Assist the Account Manager in defining technical requirements for equipment service and repair and managing new and existing accounts.
• Provide assistance, guidance, and training to Service Technicians, Dispatch Coordinators, Service Coordinators, and other interdepartmental personnel.
• Support customer and employee relations, accurate documentation, employee performance, and staffing decisions.
• Participate in a 24-hour on-call weekly rotation as directed by the Vice President.
• Provide customer repair and replacement estimates in a timely, professional manner.
• Manage inventory of refrigerant used by technicians.

Benefits

• Health benefits
• Paid time off
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Company discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED