Service Manager

FleetPride•Greenville, SC

13d

About The Position

The Service Manager supervises and coordinates service operations and manages the overall performance of all areas of the Service Center, including profit and loss, equipment, personnel administration, and work schedules. The role aims to meet or exceed annual EBITDA, sales budget, and inventory goals while fulfilling customer expectations for product supply and service.

Requirements

High school diploma or GED equivalent.
Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs.
Proven track record in service operations and customer service.
Ability to work under pressure and manage stressful situations.
Strong customer service and salesmanship skills.
Ability to manage a P&L.
Ability to calculate productivity.
Average oral and written communication skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee all service functions and workspaces in the Service Center.
Delegate and direct service tasks, and monitor department workflows and the progress of current and pending work.
Provide excellent customer service by sharing knowledge and answering questions and concerns.
Coach employees to achieve high performance and manage Service Center costs and assets to meet financial targets.
Serve as the primary source of information on service, inventory, product knowledge, and work processes for employees and customers.
Manage and update work orders and invoices to ensure work quality, timeliness, and accurate invoicing.
Check the quality of all work performed and the accuracy of invoices.
Communicate with and maintain good relationships with vendor representatives, dealers, and subcontractors.
Maintain a safe and clean workspace.
Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency.
Follow applicable industry standards, regulations, and laws.
Help train new employees in company procedures, including safety and work processes.
Stay current on industry standards and innovations in materials, tools, and processes that could benefit the company.
Provide direction and oversight to employees and staff, and report business unit performance as directed by senior management.