Service Manager

Summers of Brownsburg Inc • Elkhart, IN

13d

About The Position

The Service Manager leads the service team and helps keep operations running smoothly by supporting technicians, coordinating with dispatch, and ensuring customers have a positive experience. The role includes managing and developing service staff, coordinating maintenance, service, and indoor air quality departments, monitoring operational performance, resolving customer concerns, and collaborating with the general manager on budgets. The Service Manager also oversees departmental reporting, inventory, tools, vehicles, payroll review, technician training, and service-vehicle stocking.

Requirements

• High school diploma or GED.
• At least 3 years of management experience.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory experience, communication skills, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment weighing up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Responsibilities

• Manage and develop service staff, including assisting with hiring, termination, and discipline; scheduling employees; evaluating performance; and directing work assignments.
• Coordinate maintenance, service, and indoor air quality department activities to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate reports and measures of departmental operations and maintain records on inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to ensure appropriate technicians are assigned to service types.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays.
• Vacations.
• Health insurance.
• Dental insurance.
• Short- and long-term disability.
• 401(k) with company match.
• Company-paid short-term disability and life insurance.
• Holiday pay for the employee's birthday.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED