Service Manager
About The Position
Morgan Properties is hiring a Service Manager to lead service and maintenance operations at a 168-unit residential community. The role involves guiding a dedicated team, maintaining property standards, and supporting a high-quality resident experience. The manager is expected to lead hands-on, plan proactively, communicate effectively with residents, employees, and other departments, and manage administrative operations such as work orders, schedules, inventory, budgets, and records. The position also emphasizes professional service, team development, accountability, and the company’s PRIDE values: Passion, Respect, Integrity, Development, and Entrepreneurial Spirit. The pay range is $28.00–$31.00 per hour. Candidates must have a valid driver’s license and live within a 30-minute commute of the property. HVAC/EPA/CFC certification is preferred, as is service or maintenance leadership experience in a large residential setting. The stated qualification includes at least five years of managerial experience at an apartment community of 500 units or more.
Requirements
- At least 5 years of managerial experience at an apartment community of 500 units or more.
- Valid driver's license.
- Must live within a 30-minute commute of the property.
- Proven leadership experience in service or maintenance; experience in a large residential setting is preferred.
- Strong problem-solving skills and ability to make timely, effective decisions.
- Excellent communication skills for leading teams and engaging with residents.
- Strong organizational skills and ability to prioritize and manage multiple tasks.
- Commitment to outstanding customer service and high quality standards.
Nice To Haves
- HVAC/EPA/CFC certification.
- Service or maintenance leadership experience in a large residential setting.
Responsibilities
- Lead and support the service team in maintenance, service, and resident care.
- Plan proactively for property operations, maintenance needs, repairs, and resource management.
- Serve as a key point of contact for residents, the team, and cross-functional departments.
- Manage work orders, schedules, inventory, budgets, and accurate operational records.
- Maintain high maintenance standards and deliver professional, high-quality customer service.
- Support the development of the team and foster trust, accountability, and collaboration.
Benefits
- Pay range of $28.00–$31.00 per hour.
- Up to 100% rent discount.
- Property staff shared renewal commissions, paid monthly.
- $300 Morgan Essentials, paid quarterly.
- $15 per day for holding the on-call phone.
- Employee referral payment program up to $750.
- Education/tuition reimbursement.
- Medical, dental, and vision benefits.
- Life/AD&D insurance.
- Long- and short-term disability.
- 401(k) retirement plan with company match.
- Paid time off, including 10 holidays per year and sick leave.
- Employee Assistance Program.
- Additional employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
