Service Manager

Sunbelt Rentals, Inc. • New Carlisle, IN

13d • $61,551 - $73,092

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the timely and effective servicing of company-owned and customer equipment. The role oversees equipment repair and maintenance, staff mechanics, service scheduling, parts and inventory, equipment records, work orders, warranty claims, reporting, and safety and quality control. The position also involves handling customer complaints about equipment condition or operation and coordinating with equipment vendors regarding new inventory.

Requirements

• Valid driver’s license.
• Extensive experience repairing and maintaining self-propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective on maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.
• Ability to bend, squat, crouch, reach, lift 50 pounds or more, and work indoors or outdoors as required.

Responsibilities

• Manage repair and maintenance of company-owned and customer equipment, including organizing the yard into Ready to Rent, Returned, and Down equipment.
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts and maintain adequate supplies; return parts and perform parts inventory.
• Train and assist staff mechanics.
• Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Evaluate equipment after repairs, maintenance, or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Update, maintain, and organize equipment service records.
• Create, update, close, and bill work orders.
• File warranty claims in a timely manner.
• Commission new equipment.
• Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
• Prepare reports on equipment due for service, fleet status, service records, open work orders, warranty claims, inventory, parts and merchandise, financial and historical trends, service department finances, shop foreman performance, work order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
• Perform other duties assigned by the manager.

Benefits

• Health, dental, and vision plans.
• 401(k) match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, life, and travel insurance.
• Flexible spending.
• Tuition reimbursement options.
• Employee Assistance Program (EAP).
• Length of Service Awards.
• 12–25 vacation days depending on years of service.
• 5 sick days.
• 6 holidays.
• 2 half-day holidays.
• 2 floating holidays.
• 1 inclusion day.
• 1 volunteer day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed