Service Manager

Summers of Brownsburg Inc • Valparaiso, IN

13d

About The Position

The Service Manager leads the service team and supports smooth daily operations. The role supports technicians, coordinates with dispatch, and works to provide customers with a positive experience. The Service Manager manages and develops service staff, coordinates activities across maintenance, service, and indoor air quality departments, monitors operational performance, resolves customer complaints, collaborates with the general manager on budgets, and oversees departmental records, payroll review, training, and vehicle and inventory readiness.

Requirements

• High school diploma or GED.
• At least 3 years of management experience.
• Working knowledge of plumbing and HVAC.
• Valid driver's license.
• Strong supervisory, communication, and computer skills.
• Ability to work after regular business hours as needed.
• Ability to lift and maneuver equipment up to 75 pounds.
• Ability to crawl, climb, kneel, squat, bend, and reach overhead.
• Ability to climb and work on ladders.
• Ability to use hand and power tools.

Responsibilities

• Manage and develop service staff, including assisting with hiring, termination, discipline, scheduling, performance evaluations, and work assignments.
• Coordinate activities among maintenance, service, and indoor air quality departments to support operational efficiency.
• Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
• Resolve customer issues and complaints to support customer satisfaction.
• Collaborate with the general manager to create and manage the budget.
• Generate reports and measures of departmental operations and maintain records for inventory, tools, and vehicles.
• Review reports with management.
• Instruct crews on proper use of materials and quality workmanship.
• Review payroll records to ensure technicians are paid properly.
• Communicate with dispatchers to assign appropriate technicians to service work.
• Evaluate staff to determine training requirements.
• Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
• Perform additional related duties as assigned or needed by the branch or general manager.

Benefits

• Paid holidays and vacations.
• Health and dental insurance.
• Short- and long-term disability coverage, including company-paid short-term disability.
• 401(k) with company match.
• Company-paid life insurance.
• Holiday pay for the employee's birthday.
• Employee ownership through an Employee Stock Ownership Plan.
• Competitive base pay with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED