Boat Service Manager

Bass Pro Shops•Saint Augustine, FL

23h

About The Position

The Boat Service Manager, supervised by the Boat Manager, manages and directs daily activities in the Boat Service area of a Bass Pro Shops or Free-Standing Store. The area includes inventory control, service, warranty, rigging, delivery, detailing, and parts activities. The role supports the Boat Manager in meeting financial goals for service and parts sales, gross margin, inventory shrinkage, and payroll, while maintaining a safe, clean, and secure work environment and supporting world-class customer service. The manager schedules and assigns service, rigging, and warranty work; oversees work-order completion, inventory accuracy, warranty claims and payments, product detailing, and scheduled unit deliveries. The position also supports staffing, interviewing, training, scheduling, performance feedback, coaching, and team development, and assists with special events and other supervisory responsibilities in accordance with company policies and applicable laws. Other duties may be assigned.

Requirements

2–4 years of experience in retail boating or a similar industry.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Boat Manager in achieving Service-area financial goals, including service and parts sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily supervision and direction to associates in the Service Department.
Schedule and assign service, rigging, and warranty work orders, and ensure work is completed on time and to customers’ satisfaction.
Maintain and improve associate productivity.
Maintain a safe, clean, and secure work environment.
Support world-class customer service and a pleasant, productive shopping experience.
Assist with staffing the Service area, including interviewing and making selection recommendations, coordinating training, contributing to performance appraisals, preparing weekly schedules, and coaching and motivating associates.
Resolve customer and associate opportunities with the Boat Manager.
Assist in coordinating special events, including Boat Shows, Classic events, and other on- or off-site promotional activities.
Manage and ensure the accuracy of unit and parts inventories.
Ensure warranty claims are created and submitted and warranty payments are received on time.
Ensure products are properly detailed and unit deliveries take place as scheduled in a friendly and professional manner.
Assist the Boat Manager with supervisory responsibilities, including interviewing, training, planning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.