Boat Service Manager

Bass Pro Shops • Branson, MO

5d

About The Position

The Boat Service Manager works under the supervision of the Boat Manager and manages and directs daily activities of associates in the Boat Service area at a Bass Pro Shops or Free-Standing Store. The area includes inventory control, service, warranty, rigging, delivery, detailing, and parts activities. The role supports the Boat Manager in achieving financial goals for service and parts sales, gross margin, inventory shrinkage, and payroll. It also helps staff, train, schedule, coach, and evaluate associates while promoting customer satisfaction and a safe, productive work environment.

Requirements

• 2–4 years of experience in retail boating or a similar industry.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Boat Manager in achieving financial goals for service and parts sales, gross margin, inventory shrinkage, and payroll.
• Provide daily supervision and direction to Service Department associates.
• Schedule and assign service, rigging, and warranty work orders, ensuring timely completion to customer satisfaction.
• Maintain and improve associate productivity.
• Maintain a safe, clean, and secure work environment.
• Support world-class customer service and a pleasant, productive shopping experience.
• Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, weekly scheduling, coaching, and motivating associates.
• Resolve customer and associate opportunities with the Boat Manager.
• Assist with coordinating special events, including boat shows, classic events, and other promotional activities on or off site.
• Manage and ensure the accuracy of unit and parts inventories.
• Ensure warranty claims are created and submitted and warranty payments are received in a timely manner.
• Ensure products are properly detailed and unit deliveries are conducted professionally and as scheduled.
• Assist the Boat Manager with supervisory responsibilities, including interviewing, training, planning, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed