Boat Service Manager

Bass Pro Shops•Branson, MO

About The Position

The Boat Service Manager works under the supervision of the Boat Manager and manages and provides daily direction to associates in the Boat Service area at a Bass Pro Shops or free-standing store. The role covers inventory control, service, warranty, rigging, delivery, detailing, and parts activities, while supporting the department’s financial and customer-service goals. The manager schedules and assigns service, rigging, and warranty work orders; monitors timely completion and customer satisfaction; maintains associate productivity and a safe, clean, secure work environment; and helps staff, train, schedule, coach, and motivate associates. The role also supports performance appraisals, resolves customer and associate issues with the Boat Manager, coordinates special events, maintains accurate unit and parts inventories, and ensures warranty claims and payments are handled promptly. Products must be properly detailed and unit deliveries conducted professionally and as scheduled. Other supervisory responsibilities are performed in accordance with company policies and applicable laws.

Requirements

2–4 years of experience in retail boating or a similar industry.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Regularly perform computer work, walk, and stand; occasionally sit and lift up to 50 pounds.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Boat Manager in meeting Service area financial goals, including service and parts sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily supervision and direction to Service Department associates.
Schedule and assign service, rigging, and warranty work orders and ensure they are completed promptly and to customers’ satisfaction.
Maintain and work to increase associate productivity.
Maintain a safe, clean, and secure work environment.
Support world-class customer service and a positive shopping experience.
Assist with staffing, interviewing, selection recommendations, training coordination, performance-appraisal input, weekly scheduling, coaching, and associate motivation.
Resolve customer and associate opportunities with the Boat Manager.
Assist in coordinating special events, including Boat Shows, Classic events, and other promotional activities.
Manage and ensure the accuracy of unit and parts inventories.
Ensure warranty claims are created and submitted and warranty payments are received promptly.
Ensure products are properly detailed and unit deliveries are conducted professionally and as scheduled.
Assist with supervisory duties such as planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Perform other duties as assigned.