Assistant Service Manager - Waterbury CT
About The Position
The Assistant Manager supports the Service Manager in delivering VIP’s mission to earn automotive customers for life and ensuring customers receive a different and better experience. As the second in charge at the location, the Assistant Manager leads the team when the Service Manager is away, promotes effective communication and teamwork, and helps maintain safe, compliant operations and strong performance. The role includes customer consultation and education about vehicle condition, supporting staff development and training, and carrying out managerial activities assigned by the Service Manager. The Assistant Manager also helps maintain the facility and equipment, prepares the location for opening and secures it at closing, and ensures service areas and customer spaces remain clean. The position enforces the service Code of Ethics and applicable regulations and may serve as the location’s policy administrator when the Service Manager is not present. The standard schedule is five days and 40 hours per week.
Requirements
- Strong people-management and leadership skills, including being motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication skills.
- Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time-management skills.
- Comprehensive understanding of automotive servicing and the automotive industry.
- At least two years of related experience in automotive service management.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE Certification C1 – Service Consultant.
- State Inspection License where applicable.
- Ability to work the standard schedule of five days and 40 hours per week, and all scheduled hours as directed by management.
Nice To Haves
- Completion of a two-year college or technical school program is recommended.
- ASE Certification P2 – Parts Specialist is recommended.
- ASE Certification G1 – Maintenance and Light Repair is recommended.
Responsibilities
- Prioritize workplace safety, follow safety policies and training requirements, secure unsafe equipment, and report unsafe conditions or actions.
- Consult with customers, build relationships, and explain vehicle condition using mileage information and multipoint inspection results.
- Achieve better-than-average customer engagement as measured by the VIP Sales & Execution (SAX) score.
- Learn and execute managerial activities assigned by the Service Manager and help the team deliver a strong customer experience.
- Help the Service Manager develop a superior team and ensure associates complete required LMS and vendor training.
- Ensure associates complete T.I.A. basic automotive service certification, and support associates pursuing applicable ASE certifications.
- Communicate with the team through daily huddles, throughout the day, and at bi-monthly store meetings.
- Monitor email for customer appointments and communications.
- Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and necessary solutions.
- Dispatch and assign work orders to the first available technician capable of performing the work properly.
- Attend off-site meetings and training sessions as needed, typically several times per year.
- Maintain the facility and equipment in satisfactory condition and in compliance with security, safety, environmental codes, and ordinances.
- Prepare the location, service desk, and equipment before opening; secure the location and unclaimed customer vehicles at closing.
- Maintain a clean service department and inspect the customer waiting area and parking lot for cleanliness before opening.
- Enter facility or equipment issues into the appropriate database.
- Enforce the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
- Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
- Serve as policy administrator at the assigned location when the Service Manager is not on site.
- Support the Service Manager in helping the team meet performance targets outlined by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
