Technician/Advisor - Waterbury CT
About The Position
The Tech-Advisor (T/A) supports VIP’s mission to earn automotive customers for life by learning and following VIP culture and processes, working effectively with team members, and helping provide customers with a different and better experience. The position delivers a strong customer experience and performance results by helping the team execute VIP programs and standards. The Tech-Advisor works at the counter as a service writer and in the shop as a technician when needed. The role includes consulting with customers about vehicle condition and recommended services, completing assigned work in accordance with VIP standards, and helping the team meet customer service and productivity targets. The Tech-Advisor supports the Service Manager, attends training and meetings as required, and helps maintain the facility, equipment, and procedural compliance.
Requirements
- At least one year of related experience in the automotive service field.
- Excellent verbal and written communication skills.
- Sound business judgment, including the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time-management skills.
- Comprehensive understanding of automotive servicing and the automotive industry.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE Certification C1 – Service Consultant required.
- ASE Certification A4 – Suspension & Steering.
- ASE Certification A5 – Brakes.
- State Inspection License where applicable.
- Ability to meet the described physical requirements, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.
- Protective eyewear must be worn in the service area; protective back-support belts must be worn during strenuous lifting or force-exertion activities.
Nice To Haves
- Completion of a two-year college or technical school program is recommended, or an equivalent combination of education and experience.
- ASE Certification P2 – Parts Specialist is recommended.
- ASE Certification G1 – Maintenance and Light Repair is recommended.
Responsibilities
- Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions to management.
- Serve customers at the counter as a service writer, consulting with them, building relationships, and explaining vehicle condition based on mileage and multipoint inspection results.
- Work in the shop as a technician when needed, completing assigned work orders and required vehicle services according to VIP standards and procedures.
- Complete required training and certifications for both Service Writer and Installation Technician duties and carry out the responsibilities of both roles.
- Achieve above-average customer engagement and billed-hour production as measured by VIP Tech-Advisor productivity.
- Learn and execute assigned activities and VIP processes to help deliver a different and better customer experience.
- Complete required Learning Management System training and relevant vendor training.
- Obtain T.I.A. Basic Automotive Tire Service (BATS) certification, T.I.A. advanced TPMS certification, and ASE certification as required.
- Communicate effectively with the team throughout the day, in daily huddles, and at bi-monthly store meetings.
- When assigned to the counter, monitor email throughout the day for customer appointments and communications.
- Train, support, and deliver the 5-for-5 process to educate customers about their vehicle’s condition and partner with them on necessary solutions.
- Attend off-site meetings and training sessions as needed, typically several times per year.
- Help maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
- Help maintain equipment and ensure the team has the resources needed to meet customer needs.
- Keep the service department clean throughout the business day and enter facility or equipment issues into the appropriate database.
- Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
- Communicate with management to support compliance with service standards and company policies.
- Support the Service Manager and team in achieving performance targets outlined by leadership through daily, weekly, and monthly reports.
- Arrive before each shift, be ready to work at the shift start time, and work scheduled hours as directed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
