Master Technician - Waterbury CT

VIP Tires & Service•Waterbury, CT

8h•Onsite

About The Position

The Master Technician performs automotive diagnostics, repair, and maintenance while supporting VIP’s mission to earn automotive customers for life. The role includes servicing automotive systems and replacing automotive parts, fluids, tires, and accessories, with an emphasis on safe work, effective communication, teamwork, and completing work correctly the first time. The technician follows VIP processes, quality standards, safety and loss-prevention programs, company policies, and applicable municipal, state, and federal regulations. The position is expected to meet a 16-week average productivity target of 100% for Master Technicians. The posting also lists a performance measurement of maintaining minimum 50% productivity, measured as billed hours divided by worked hours, and minimizing comebacks. The standard work schedule is five days and 40 hours per week; technicians must arrive before each shift and work scheduled hours as directed. Work is performed in an indoor service department that opens to the outdoors through overhead doors. Conditions may include changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise up to 110 decibels. Protective eyewear is required in the service area. The position involves standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and sitting, as well as lifting or exerting force. Protective back-support belts must be worn during strenuous lifting or forceful activities. Vision requirements include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information effectively to customers and to present and respond to questions from coworkers.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret, understand, and apply written, oral, diagram, or schedule-based instructions.
Ability to successfully perform the listed automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
State Inspection License.
Master Technician position requires all eight A-Series ASE certifications, A1 through A8.
Ability to meet the physical and vision demands described for the role, with reasonable accommodations as applicable.
Ability to comply with applicable safety, loss-prevention, quality, and regulatory requirements.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
Equivalent combinations of education and experience may be considered.

Responsibilities

Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain automotive systems, including the systems covered by ASE certifications A1 through A8.
Initiate a valid Service Work Order before beginning vehicle service and display it visibly with the vehicle during service.
Complete a Multi-Point Inspection (MPI) before starting service on every vehicle and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, then return them with the vehicle keys to the Service Desk after service.
Obtain parts from a Desk Team member and return unused parts to the Desk Team after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Meet the Master Technician minimum 16-week average productivity target of 100%.
Follow VIP quality-service policies and standards, and complete required training and certifications.
Take and pass assigned LMS training and complete required safe-equipment-operation training.
Become a Licensed State Vehicle Inspector and obtain T.I.A. basic automotive tire service (BATS) and advanced TPMS certifications.
Maintain all eight A-Series ASE certifications, A1 through A8, for the Master Technician position.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed, typically several times per year, and participate actively in team meetings.
Road-test vehicles as needed after service to confirm safe and satisfactory operating condition.
Secure and lock customer vehicles when returning them to the parking lot after service; install seat covers, steering-wheel covers, and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, and participate in daily and weekly shop maintenance programs as designated by Service Management.
Use protective eyewear and comply with safety and loss-prevention programs.
Maintain technical capabilities for safe equipment operation and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Work with the Service Manager to ensure shop equipment meets safe-operation standards.
Comply with company, municipal, state, and federal regulations governing hazardous-waste disposal and location operations.
Maintain the facility and equipment in satisfactory condition and appearance, in compliance with security, safety, and environmental codes and ordinances.
Ensure the service department remains clean throughout the business day and enter facility or equipment issues into the appropriate database.
Maintain at least 50% productivity as measured by billed hours divided by worked hours and minimize comebacks by completing work properly the first time.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.
Perform other functions as required.