Flat Rate Technician - Waterbury CT

VIP Tires & Service•Waterbury, CT

8h•Onsite

About The Position

The Flat Rate Technician works to deliver VIP’s mission of earning automotive customers for life by following the company’s culture, processes, safety requirements, and customer service standards. The role diagnoses, repairs, and maintains automotive systems, and repairs or replaces automotive parts, fluids, tires, and accessories with the goal of completing work correctly the first time. The technician must communicate and work effectively with the team, follow applicable company policies and municipal, state, and federal regulations, and maintain a safe, clean service area. The position performs automotive services across the ASE A-series systems, including engine repair, automatic and manual transmissions and axles, suspension and steering, brakes, electrical and electronic systems, heating and air conditioning, and engine performance. Technicians must complete required training and certifications, participate in customer vehicle-condition education, and meet productivity and quality expectations. The standard work expectation is five days and 40 hours per week, with attendance and scheduled hours directed by management.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information effectively to customers and coworkers and to present and respond to questions.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to interpret and apply written, oral, diagrammatic, or scheduled instructions.
Ability to perform the required automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
State Inspection License.
Protective eyewear must be worn in the service area at all times.
Protective back-support belts must be worn during strenuous physical activities involving lifting and exerting force.
Meet the physical demands described for the role, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1—Maintenance and Light Repair is recommended.
ASE Certification A4—Suspension and Steering.
ASE Certification A5—Brakes.

Responsibilities

Make workplace safety the top priority by following safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Diagnose, repair, and maintain customer vehicles across applicable automotive systems, including ASE A-series systems.
Initiate a valid Service Work Order and ensure it is visibly displayed before beginning vehicle service.
Complete an MPI before beginning service on each vehicle and actively support the 5-for-5 Customer Engagement Process.
Complete and return the Service Work Order and required printouts, together with the vehicle keys, to the Service Desk after service.
Obtain required parts from a member of the Desk Team and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain the minimum 16-week average productivity target for the position: Technician 80%, ASE Technician 90%, or Master Technician 100%.
Follow VIP quality service policies and ensure work meets quality standards and is completed properly the first time.
Complete assigned LMS and safe-equipment-operation training and position-required certifications.
Become a licensed state vehicle inspector where required and obtain T.I.A. BATS and advanced TPMS certifications.
Obtain ASE certifications according to position: Technician—G1, A4, and A5; ASE Technician—four A-series certifications; Master Technician—all eight A-series certifications, A1 through A8.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed, typically several times per year.
Road-test vehicles as necessary after service to confirm safe and satisfactory operation.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat covers, steering-wheel covers, and floor mats before entering customer vehicles.
Keep the work area clear of debris, cores, unused parts, and stray tools and equipment; clean shop equipment immediately after use.
Participate in daily and weekly shop maintenance programs and comply with safety and loss-prevention programs, including wearing protective eyewear.
Maintain technical capabilities for safe use of service equipment and continued ASE certification status.
Review and authorize time-worked and attendance records in DAYFORCE daily and weekly.
Comply with VIP culture and service standards, participate in team meetings, and work with the Service Manager to meet shop-equipment safety standards.
Follow company and governmental requirements for hazardous-waste disposal and other regulated procedures.
Maintain the facility and equipment in satisfactory condition and appearance, support a clean service department throughout the day, and enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Maintain a minimum 50% productivity measured as billed hours divided by worked hours, and minimize comebacks.