ASE Technician - Waterbury CT

VIP Tires & Service•Waterbury, CT

7h•Onsite

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss prevention, and customer service programs, established policies and procedures, and applicable municipal, state, and federal regulations. The technician documents vehicle service through work orders and inspections, obtains and returns parts through designated personnel, maintains productivity and comeback-rate standards, and supports general tire and automotive services as directed. The role also includes road-testing and securing vehicles, maintaining a clean and safe work area and equipment, keeping technical capabilities and ASE certifications current, participating in training and shop maintenance, supporting apprentice training, and coordinating with service and retail staff. Work is performed in an indoor service department that opens to the outdoors through overhead doors. The job may involve exposure to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels. Protective eyewear is required in the service area. Physical activities include sitting, carrying, standing, pushing or pulling, reaching, walking, climbing, kneeling, and crawling. The position requires lifting or exerting force up to 50 pounds and more than 51 pounds, as well as close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Requirements

At least 3 years of experience as a Certified Technician.
Current, valid driver's license issued in the state of residence.
Automotive Service Excellence (ASE) certification in four or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License if the store is in a state that participates in vehicle safety and emissions inspections and the facility is licensed to perform them.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Ability to calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose and recommend solutions to basic and complex automotive problems, including situations with limited diagnostic standardization.
Ability to interpret and apply written, oral, diagram-based, and schedule-based instructions.
Ability to perform no-start diagnosis; minor engine repair; A/C diagnosis and repair; heating and cooling diagnosis and repair; drivability diagnosis; steering and suspension diagnosis and repair; brake diagnosis and repair; exhaust system diagnosis and repair; air induction and fuel system services; fluid exchanges; four-wheel alignments; and tire mounting and balancing.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Ensure a valid Service Work Order is initiated before servicing a vehicle and visibly displayed while service is underway.
Ensure a VIP Multipoint Vehicle Inspection is completed for every vehicle and returned to the Service Desk before service begins.
Participate in and support the Inspect, Inform and Educate Program.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk when service is complete.
Obtain needed parts only through designated service or retail personnel, and return unused parts after service.
Return rebuilt parts cores, batteries, and used tires to designated security areas.
Maintain billed labor productivity equivalent to at least 80% of hours worked during any consecutive sixteen-week period and minimize comebacks to one or fewer during any four-week period.
Support VIP's Tire Program by performing general services such as tire replacement and oil changes as directed by Service Management.
Road-test vehicles after service to ensure safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to parking areas.
Install seat covers, floor mats, and steering wheel covers before entering customer vehicles and remove them after service.
Keep the work area and shop equipment clean and participate in designated shop maintenance programs.
Comply with safety and loss prevention programs, including wearing protective eyewear.
Maintain technical capabilities, use service equipment proficiently, and maintain ASE certification status.
Comply with VIP culture and service standards and participate in employee meetings and training programs.
Work with the Service Manager to meet shop equipment preventive maintenance standards.
Support on-the-job training for the apprentice mentorship program.
Coordinate with the Service Manager to support teamwork between Retail sales and Service departments.
Follow applicable regulations for hazardous waste disposal.
Work as scheduled by Management and maintain high customer service standards.