Installation Technician - Waterbury CT
About The Position
The Installation Technician provides automotive repair and maintenance services while following VIP’s culture, processes, safety policies, customer-service standards, and applicable company and government regulations. The role is responsible for completing tire, parts, fluids, and accessory work correctly the first time, communicating and working effectively with the team, and helping customers understand their vehicles’ condition. The technician performs services such as tire work, oil changes, under-hood services, multi-point inspections, wheel alignments, and preventive maintenance. The role also requires completing required training and certifications, maintaining service equipment and a clean work area, protecting customer vehicles, and supporting safe, compliant shop operations. The standard schedule is five days and 40 hours per week.
Requirements
- At least one year of related experience in the automotive service field.
- Ability to read and interpret technical instructions, procedures, journals, and government regulations.
- Ability to explain vehicle information to customers, communicate with coworkers, and respond to questions.
- Ability to diagnose and recommend solutions for basic automotive problems.
- Ability to interpret and apply written, oral, diagram, or schedule-based instructions.
- Ability to perform the required automotive services.
- Current, valid driver’s license issued in the state of residence.
- Equipment Safety Certification.
- ASE Certification A4 – Suspension & Steering.
- ASE Certification A5 – Brakes.
- State Inspection License.
- Ability to meet the physical demands of the job, including standing, walking, reaching, pushing and pulling, climbing, kneeling, crawling, and lifting or exerting force. Protective back-support belts must be worn during strenuous physical activities involving lifting and exertion.
- Vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Nice To Haves
- Completion of a two-year college or technical school program is recommended.
- ASE Certification G1 – Maintenance and Light Repair is recommended.
Responsibilities
- Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
- Perform automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance.
- Initiate a valid Service Work Order before beginning vehicle service and display it visibly with the vehicle during service.
- Complete a multi-point inspection before service on every vehicle and support the 5-for-5 Customer Engagement Process.
- Complete and return the Service Work Order and required printouts, along with the vehicle keys, to the Service Desk after service.
- Obtain parts from an authorized Desk Team member and return unused parts after completing service.
- Return cores, batteries, and used tires to designated security areas for appropriate handling.
- Maintain an average productivity of at least 50% during any consecutive sixteen-week period and minimize comebacks by completing work properly the first time.
- Follow VIP quality-service policies and complete required training and certifications.
- Road-test vehicles as necessary after service and secure customer vehicles when returning them to the parking lot.
- Use seat and steering-wheel covers and floor mats before entering customer vehicles.
- Keep the work area and shop equipment clean, and participate in designated daily and weekly shop maintenance programs.
- Comply with safety and loss-prevention programs, including wearing protective eyewear in the service area.
- Maintain technical capabilities and ASE certification status; participate in meetings and training sessions as needed.
- Review and authorize time-worked and attendance records in DAYFORCE daily and weekly.
- Work with the Service Manager to ensure safe operation of shop equipment and maintain facility and equipment condition.
- Comply with hazardous-waste disposal requirements and other company, municipal, state, and federal regulations.
- Enter facility or equipment issues into the appropriate database.
- Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
