ASE Technician - West Hartford CT

VIP Tires & Service•West Hartford, CT

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss-prevention, and customer-service programs; company policies and procedures; and applicable municipal, state, and federal regulations. The technician works in an indoor service department that opens to the outdoors and supports the Service department’s operational needs, including general tire and vehicle services when directed by Service Management. The position requires maintaining ASE certification and technical proficiency with service equipment, meeting productivity and comeback-rate standards, completing service documentation and inspections, and supporting shop safety, housekeeping, equipment maintenance, and apprentice training. Work involves exposure to weather and temperature changes, mechanical equipment, automotive and industrial cleaning chemicals, and potentially loud noise. Protective eyewear is required in the service area.

Requirements

At least 3 years of experience as a Certified Technician.
Current, valid driver's license issued in the state of residence.
ASE certification in four or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License if the store is in a state that participates in vehicle safety and emissions inspections and the facility is licensed to perform them.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Ability to calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Ability to diagnose automotive problems and recommend solutions, including in situations with limited diagnostic standardization.
Ability to interpret and apply written, oral, diagram, or schedule-form instructions.
Ability to accurately perform no-start diagnosis; minor engine repair; A/C diagnosis and repair; heating and cooling diagnosis and repair; drivability diagnosis; steering and suspension diagnosis and repair; brake diagnosis and repair; exhaust-system diagnosis and repair; air-induction and fuel-system services; fluid exchanges; four-wheel alignments; and tire mounting and balancing.
Ability to meet the position’s physical and vision requirements, including lifting or exerting force as described in the posting.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Initiate a valid Service Work Order before beginning vehicle service and keep it visibly displayed while the vehicle is being serviced.
Complete a VIP Multipoint Vehicle Inspection for every serviced vehicle and return it to the Service Desk before service begins.
Participate in and support the Inspect, Inform and Educate Program.
Complete the Service Work Order and required service printouts and return them with the vehicle keys upon completion of service.
Obtain parts through authorized Service Manager, Service Writer, Retail Management, or Retail Sales Associate personnel, and return unused parts after service.
Return rebuilt parts cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain average billed labor hours equivalent to at least 80% of hours worked during any consecutive 16-week period and minimize comebacks to one or fewer during any four-week period.
Perform general services, including tire replacement and oil changes, to support VIP’s Tire Program when directed by Service Management.
Road-test vehicles after service to confirm safe and satisfactory operating condition; secure and lock customer vehicles when returning them to parking areas.
Install seat covers, floor mats, and steering-wheel covers before entering customer vehicles and remove them after service.
Keep the work area and shop equipment clean and participate in designated daily and weekly shop maintenance programs.
Follow safety and loss-prevention programs, including the requirement to wear protective eyewear in the service area.
Maintain technical capabilities and ASE certification status; participate in employee meetings and training programs, including training on OSHA and company safety standards.
Work with the Service Manager to meet shop-equipment preventive-maintenance standards and support on-the-job training for the apprentice mentorship program.
Coordinate with the Service Manager to support teamwork between Retail Sales and Service departments.
Comply with applicable requirements for disposal of hazardous waste materials and with company, municipal, state, and federal regulations.
Work as scheduled by Management and maintain high customer-service standards.