Flat Rate Technician - West Hartford CT

VIP Tires & Service•West Hartford, CT

8h•Onsite

About The Position

The Flat Rate Technician supports VIP’s mission to earn automotive customers for life by delivering a safe, reliable, and positive customer experience. The role diagnoses automotive systems and performs repairs, maintenance, and replacement of automotive parts, fluids, tires, and accessories, with an emphasis on doing the work correctly the first time. The technician follows company policies, service and safety processes, loss-prevention requirements, and applicable municipal, state, and federal regulations. The position works in an indoor automotive service department that opens to the outdoors through overhead doors. Technicians may encounter changing weather and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels. Protective eyewear is required in the service area. The standard schedule is five days and 40 hours per week, with attendance and readiness for each scheduled shift expected.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and communicate with coworkers, including presenting and responding to questions.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to interpret and apply written, oral, diagrammatic, and schedule-based instructions.
Ability to successfully perform the listed automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License.
Ability to meet the stated physical demands, including lifting or exerting force; protective back support belts are required during strenuous physical activity involving lifting and exerting force.

Nice To Haves

Completion of a two-year college or technical school program.
ASE Certification G1 – Maintenance and Light Repair.
An equivalent combination of education and experience.

Responsibilities

Prioritize workplace safety, follow safety policies, complete required safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain automotive systems, including systems covered by the ASE A1–A8 certification series.
Ensure a valid Service Work Order is started before servicing a vehicle and displayed with the vehicle during service.
Complete an MPI before service on every vehicle and support and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk after service.
Obtain parts from an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain the minimum 16-week average productivity target for the applicable technician level: Technician 80%, ASE Technician 90%, or Master Technician 100%.
Follow VIP quality-service policies and standards and complete required position training and certifications.
Complete assigned LMS and safe-equipment-operation training, obtain the required state vehicle inspector license, and earn the specified tire-service and TPMS certifications.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed.
Road-test vehicles when necessary to verify safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat and steering-wheel covers and floor mats before entering customer vehicles.
Keep the work area and equipment clean, and participate in daily and weekly shop maintenance programs as designated by Service Management.
Follow safety and loss-prevention programs, including wearing protective eyewear in the service area.
Maintain technical capabilities and ASE certification status, review and authorize time and attendance records in DAYFORCE, and participate in team meetings.
Work with the Service Manager to maintain safe shop-equipment operation and comply with hazardous-waste disposal requirements.
Help maintain the facility and equipment in a satisfactory, safe, secure, and environmentally compliant condition; report facility or equipment issues in the appropriate database.
Enforce compliance with the service Code of Ethics and applicable company and governmental regulations and procedures.
Maintain minimum 50% productivity, measured as billed hours divided by worked hours, and minimize comebacks by completing work properly the first time.
Perform other functions as required.