Audi East Hartford Flat Rate Technician
About The Position
The Flat Rate Technician repairs vehicles safely, efficiently, and ethically, with customer satisfaction as the first priority. The role requires maintaining applicable ASE and manufacturer certifications, keeping current with manufacturer technical information and service bulletins, and following applicable safety and OSHA regulations. Technicians diagnose customer concerns, complete authorized repairs according to manufacturer and company policies, document work, and meet production-based flat-rate metrics. The position also provides mentorship and training to technicians, lube technicians, and apprentice technicians.
Requirements
- High school diploma.
- Valid driver's license.
- Ability to lift 50 pounds.
- Effective oral, written, and listening communication skills.
- Ability to work well with customers, promote a positive company image, and strive to resolve customer issues.
- Ability to adapt to and embrace change with an internal and external customer-centric mindset.
- Commitment to advocating for teammates and advancing technology.
Nice To Haves
- 1–2 years of experience in a customer-service-oriented environment.
Responsibilities
- Maintain ASE and/or manufacturer-required certifications and stay current with manufacturer technical data and service bulletins.
- Comply with applicable safety and OSHA regulations.
- Read and understand customer complaints, diagnose concerns, and advise on findings.
- Complete authorized repairs in accordance with manufacturer and company policy.
- Return warranty parts to the parts department and road-test vehicles as needed to verify repairs.
- Document repairs using internet-based tools and physical Repair Order documentation according to department requirements.
- Meet flat-rate hour production-based metrics set by Management.
- Act as a leader, mentor, and trainer to employees in Technician, Lube Technician, and Apprentice Technician roles.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability coverage.
- Basic and supplemental life insurance.
- 401(k) retirement savings with company match.
- Tuition reimbursement.
- Loan reimbursement.
- Charity gift donation matching.
- Professional development opportunities through Hoffman University.
- Unlimited tool reimbursement for technicians.
- Dedicated technician training program to develop skills and test for certifications.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
