Master Technician - West Hartford CT

VIP Tires & Service•West Hartford, CT

7h•Onsite

About The Position

The Master Technician lives VIP’s mission to earn automotive customers for life by learning and following VIP culture and processes to provide customers with a different and better experience. The role involves working effectively and safely as part of a team, diagnosing automotive systems, and repairing or replacing automotive parts, fluids, tires, and accessories correctly the first time. The technician must follow company safety, loss-prevention, quality, and customer-service programs, established policies and procedures, and applicable municipal, state, and federal regulations. The Master Technician provides automotive diagnosis, repair, and maintenance across the eight ASE A-series systems: engine repair, automatic transmission/transaxle, manual drive train and axles, suspension and steering, brakes, electrical/electronic systems, heating and air conditioning, and engine performance. The position requires completing VIP training and certifications, supporting customer education through the 5-for-5 process, maintaining a clean and safe service area, and ensuring facility and equipment are maintained appropriately. The standard expectation is five workdays and 40 hours per week. The technician is expected to arrive before each shift and work all scheduled hours. The role is non-exempt and hourly.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and respond effectively to questions from coworkers.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret, understand, and apply written, oral, diagram, or schedule-form instructions.
Ability to perform the required automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
State Inspection License.
Protective eyewear must be worn in the service area; protective back-support belts must be worn during strenuous physical activities involving lifting and exerting force.
Ability to meet the physical demands described, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.

Nice To Haves

Completion of a two-year college or technical-school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.

Responsibilities

Make workplace safety the top priority, follow safety policies, complete safety training, secure unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain automotive systems, including all systems covered by ASE A1 through A8.
Ensure a valid Service Work Order is initiated before vehicle service and displayed with the vehicle during service.
Complete an MPI before service on every vehicle and actively support and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts and return them with the vehicle keys to the Service Desk after service.
Obtain parts from a member of the Desk Team and return unused parts after service; place cores, batteries, and used tires in designated security areas.
Maintain the stated 16-week average productivity target for Master Technicians of 100%.
Follow VIP quality-service policies and standards and complete required training and certification.
Take and pass assigned LMS training and complete required safe-equipment-operation training.
Become a licensed state vehicle inspector and earn T.I.A. BATS and advanced TPMS certifications.
Maintain ASE certification as a Master Technician, covering all eight A-series certifications, A1 through A8.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed.
Road-test vehicles as necessary after service to verify safe and satisfactory operation.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat and steering-wheel covers and floor mats before entering customers’ vehicles.
Keep the work area clear of debris, cores, unused parts, and stray tools and equipment; clean shop equipment immediately after use.
Participate in daily and weekly shop maintenance programs and comply with safety and loss-prevention programs, including protective-eyewear requirements.
Maintain technical capability for safe equipment use and maintain ASE certification status.
Review and authorize time-worked and attendance records in DAYFORCE daily and weekly.
Comply with VIP culture and service standards, participate in team meetings, and work with the Service Manager to meet safe shop-equipment operation standards.
Comply with regulations governing hazardous-waste disposal.
Maintain the facility and equipment in satisfactory condition and appearance, support security, safety, and environmental code compliance, and keep the service department clean throughout the business day.
Enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Maintain a minimum 50% productivity measured as billed hours divided by worked hours and minimize comebacks by completing work properly the first time.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.