Installation Technician - West Hartford CT

VIP Tires & Service•West Hartford, CT

8h•Onsite

About The Position

The Installation Technician provides automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance. The technician follows VIP’s customer service, quality, safety, and operational procedures to ensure work is completed correctly the first time and customers receive a positive experience. The role requires effective communication and teamwork, proper handling of service orders and parts, and compliance with company policies and applicable regulations. The technician completes required training and certifications, maintains service equipment and a clean work area, and supports customer engagement by explaining vehicle conditions. The position is based in an indoor service department that opens to the outdoors, with exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or exertion. The standard schedule is five days and 40 hours per week. Technicians are expected to arrive before each shift and work all scheduled hours as directed by management. The role requires maintaining at least 50% productivity, measured as billed hours divided by worked hours.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and communicate with coworkers, including responding to questions.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to understand and apply written, oral, diagram-based, or schedule-based instructions.
Ability to successfully perform the listed automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License; the position also requires becoming a licensed state vehicle inspector.
Complete required LMS and safe-equipment-operation training, T.I.A. basic automotive tire service (BATS) certification, and T.I.A. advanced TPMS certification.
Become ASE certified in G1, A4, and A5.
Wear protective eyewear in the service area and protective back support belts during strenuous lifting or exertion.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
An equivalent combination of education and experience may be considered.

Responsibilities

Prioritize workplace safety by following safety policies, completing required training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Perform automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point vehicle inspections, wheel alignments, and preventive maintenance.
Initiate a valid Service Work Order before servicing a vehicle and display it visibly with the vehicle during service.
Complete a multi-point inspection before beginning service on every vehicle and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk when service is complete.
Obtain parts from an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain an average productivity of at least 50% during any consecutive sixteen-week period and minimize comebacks by completing work correctly the first time.
Follow VIP quality service policies and complete all required training and certifications.
Road-test vehicles as necessary to confirm safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot, and install seat and steering wheel covers and floor mats before entering customer vehicles.
Keep the work area and shop equipment clean, participate in shop maintenance programs, and follow safety and loss-prevention programs, including protective-eyewear requirements.
Maintain technical capabilities and ASE certification status, and review and authorize time worked and attendance records in DAYFORCE.
Attend meetings and training sessions as needed and participate actively in team meetings.
Work with the Service Manager to maintain safe shop-equipment operation and ensure facility and equipment are maintained and issues are recorded in the appropriate database.
Comply with hazardous-waste disposal requirements, the service Code of Ethics, and applicable company, municipal, state, and federal regulations and procedures.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed by management.