Technician/Advisor - West Hartford CT

VIP Tires & Service•West Hartford, CT

7h•Onsite

About The Position

The Tech-Advisor (T/A) supports VIP’s mission to earn automotive customers for life by learning and applying VIP culture and processes. The role works with the team to ensure effective communication, teamwork, and service operations, delivering an exceptional customer experience and strong performance through execution of VIP programs and standards. The Tech-Advisor works at the service counter as a service writer when needed, consulting with customers, building relationships, and explaining vehicle condition based on mileage and multi-point inspection results. When needed, the Tech-Advisor also works in the shop as a technician, completing assigned work orders and vehicle services according to VIP standards. The position requires training and certification for both service writing and installation technician duties. The role supports customer engagement and billed-hour productivity, completes required company and vendor training, and communicates with the team through daily huddles and bi-monthly store meetings. It also helps maintain the facility and equipment, comply with safety and environmental requirements, and follow the service Code of Ethics and applicable regulations. The standard schedule is five days and 40 hours per week. The position is hourly and non-exempt, and reports to the Service Manager.

Requirements

At least one year of related experience in the automotive service field.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License where applicable.
Ability to complete required training and certification for both Service Writer and Installation Technician duties.
Ability to work the standard expectation of five days and 40 hours per week.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
Equivalent combination of education and experience may be considered.

Responsibilities

Prioritize workplace safety, follow safety policies, complete safety training, lock out unsafe equipment, and report unsafe conditions or actions to management.
Serve customers at the service counter as a service writer when needed, building relationships and explaining vehicle condition using mileage and multi-point inspection results.
Work in the shop as a technician when needed, complete assigned work orders, and perform vehicle services according to VIP standards and procedures.
Complete required training and certification for Service Writer and Installation Technician duties and perform the responsibilities of both positions.
Support customer engagement and billed-hour productivity targets as measured by VIP Tech-Advisor productivity.
Carry out activities assigned by the Service Manager and help the team deliver a better customer experience.
Complete required LMS and vendor training and pursue the specified tire, TPMS, and ASE certifications.
Communicate with the team throughout the day, participate in daily huddles and bi-monthly store meetings, and monitor email for customer appointments and communications when assigned to the counter.
Train, support, and deliver the 5-for-5 process to educate customers about vehicle condition and discuss necessary solutions.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
Maintain equipment and ensure the team has the resources needed to serve customers.
Keep the service department clean throughout the business day and enter facility or equipment issues into the relevant database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with management to support compliance with service standards and company policies.
Support the Service Manager and team in achieving performance targets tracked through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.