Manager in Training - Waterbury CT

VIP Tires & Service•Waterbury, CT

About The Position

The Manager-in-Training (M.I.T.) learns VIP’s culture and management processes in preparation to lead a team and ensure effective operation of a location. The role supports VIP’s mission to earn automotive customers for life by helping the team deliver an exceptional customer experience and achieve company programs and standards. The M.I.T. ensures operations are conducted safely, in accordance with established policies and procedures, and in compliance with applicable federal and state regulations. The M.I.T. supports the Service Manager in achieving performance targets and serves as the policy administrator for the assigned location. The standard schedule is five days per week and a minimum of 50 hours per week. The position is performed in an indoor automotive service department that opens to the outdoors and involves exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and potentially loud noise.

Requirements

Two years of related experience in automotive service management.
Strong people-management and leadership skills, including the ability to motivate, support, be assertive, and make decisions.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organizational and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
State Inspection License where applicable.
Ability to perform the essential job functions, with reasonable accommodations as applicable.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

Make workplace safety the top priority by following safety policies, completing required safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Learn VIP’s approach to building an effective team and delivering a distinctive customer experience.
Learn VIP processes and prepare to carry out the location manager’s essential duties and responsibilities.
Hire associates, develop the team, and conduct structured coaching sessions to discuss associates’ career paths.
Ensure associates complete required LMS and vendor training, obtain T.I.A. basic automotive service certification, and receive study materials for applicable ASE certifications.
Schedule the team appropriately to meet customer needs throughout operating hours.
Communicate with the team through daily huddles, regular communication during the day, and bi-monthly store meetings.
Monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5 for 5 process to explain vehicle conditions to customers and partner with them on solutions.
Dispatch and assign work orders to technicians, following the guideline that the first available technician capable of properly performing the work receives the order.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
Maintain equipment and ensure the team has the resources needed to serve customers.
Prepare the location, service desk, and equipment before opening, and recover and secure the location and unclaimed customer vehicles at closing.
Keep the service department clean throughout the day and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter facility or equipment issues into the appropriate database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Support the Service Manager in helping the team meet performance targets identified by leadership through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.