Manager in Training - West Hartford CT

VIP Tires & Service•West Hartford, CT

8h•Onsite

About The Position

The Manager-in-Training (M.I.T.) learns VIP’s culture and management processes in preparation to lead a team and ensure effective operation at a location. The role supports safe operations in accordance with company policies, procedures, and applicable federal and state regulations, and helps deliver an exceptional customer experience by supporting execution of VIP programs and standards. The M.I.T. supports the Service Manager in achieving performance targets established by leadership. The role includes developing and supporting associates, learning and executing location-management responsibilities, coordinating staffing and customer service, and maintaining the facility and equipment. The M.I.T. also enforces the service Code of Ethics and applicable regulations and procedures. The position follows a standard schedule of five days and a minimum of 50 hours per week, with attendance during all scheduled hours as directed by management.

Requirements

Two years of related experience in automotive service management.
Strong people-management and leadership skills, including being motivational, supportive, assertive, and decisive.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
State Inspection License where applicable.
Ability to perform the job’s physical activities, which include standing, reaching, walking, pushing or pulling, climbing, kneeling, and crawling; lifting or exerting force; and meeting the listed vision requirements.
Wear protective eyewear in the service area at all times and protective back support belts when performing strenuous activities involving lifting and exerting force.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

Prioritize workplace safety by following safety policies, completing required safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Learn and apply VIP’s approach to building a team that delivers an exceptional customer experience.
Learn VIP processes and prepare to execute the location’s essential management responsibilities.
Hire associates and develop a strong team.
Ensure store associates complete and pass required LMS training and relevant vendor training.
Ensure associates obtain T.I.A. basic automotive service certification.
Conduct structured coaching sessions to discuss associates’ career paths.
Enroll associates in applicable ASE certification programs and provide study materials.
Schedule the team to meet customer needs throughout operating hours.
Communicate with the team through daily huddles, ongoing communication, and bi-monthly store meetings.
Monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5 for 5 process to explain vehicle conditions and discuss necessary solutions with customers.
Dispatch and assign work orders to technicians, following the guideline that the first available technician able to perform the work properly receives the work order.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
Maintain equipment and ensure the team has the resources needed to serve customers.
Prepare the location, service desk, and equipment before opening each day, and recover and secure the location and unclaimed customer vehicles at close.
Maintain a clean service department throughout the business day and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator at the assigned location.
Arrive before each work shift, be ready to work at shift start, and work all scheduled hours as directed.