Field Service Repair Manager

VSE Corporation•Madison, AL

1d•Remote

About The Position

Vermeer Southeast is seeking a Field Service Repair Manager to support and coordinate field service repair operations for Region 3, including Pensacola, Birmingham, and Huntsville. The role schedules and tracks field service work, communicates with customers and field technicians, adjusts schedules based on equipment availability, manages warranty claim submissions and payment tracking, and provides regular updates to leadership. It is suited to an organized, customer-focused person comfortable working remotely. The manager leads and develops the team, oversees service operations and customer relationships, supports marketing and sales initiatives, and manages department performance, safety, compliance, and reporting.

Requirements

At least 5 years of experience in industrial equipment service, field operations, and team management.
Strong leadership, decision-making, and problem-solving skills.
Proficiency with fleet management software, remote diagnostics tools, and CRM platforms.
Excellent communication, organizational, and customer service skills.

Responsibilities

Attract, hire, and develop talent from internal and external sources.
Plan for future staffing needs and ensure workforce readiness.
Provide performance management and career development opportunities.
Implement training programs to improve technical and customer service skills.
Foster a collaborative, inclusive, high-performing team culture.
Monitor KPIs to improve team efficiency and service quality.
Optimize work scheduling, resource allocation, and remote team productivity.
Ensure industrial equipment is properly maintained and operated to maximize uptime.
Implement cost controls and provide financial reports on department operations.
Drive process improvements to improve service delivery and response times.
Ensure professional, timely, solution-oriented customer interactions.
Build and maintain relationships with key clients to support retention.
Address customer concerns and implement service improvements.
Oversee timely preparation of service quotes and cost estimates.
Use digital tools and platforms to diagnose and resolve equipment issues remotely.
Identify opportunities to expand the customer base and drive service-related sales.
Collaborate with sales and marketing teams on promotional initiatives.
Analyze service requests, resource availability, and market trends to improve operational profitability.
Stay current on industry advancements, service bulletins, and warranty policies.
Oversee warranty claim submissions and ensure proper credits are received.
Maintain department safety standards and ensure regulatory compliance.
Prepare and submit reports on team performance and operations.
Schedule and track field service work, communicate with customers and field technicians, and adjust schedules based on equipment availability.
Track payments and provide regular updates to leadership.