Field Service Repair Technician

Health System Services•Jamestown, NY

1d•Onsite

About The Position

The Field Service Repair Technician delivers, sets up, cleans, maintains, troubleshoots, and repairs durable medical and mobility equipment in customer homes, healthcare facilities, and other service locations. This hybrid position combines delivery and customer service with hands-on equipment repair, preventive maintenance, parts coordination, and service documentation. The technician supports safe and effective equipment use through customer education, timely service, accurate records, and coordination with patients, caregivers, facility personnel, purchasing, customer service, and billing teams. The role includes preparing and completing deliveries and pickups, setting up equipment according to manufacturer specifications, educating customers about safe use, and documenting transactions. The technician services equipment such as ceiling lifts, patient lifts, stair lifts, powered wheelchairs, and powered scooters; performs preventive maintenance; uses diagnostic tools to identify concerns; and tests equipment before returning it to service. The technician maintains service and maintenance records in E-Maintenance and Bonafide, supports billing and authorization documentation, protects confidential information, and helps keep storerooms, service vehicles, tools, and inventory clean, organized, and appropriately stocked.

Requirements

Valid state-issued driver’s license in the state where the employee works.
High school diploma or GED.
Strong mechanical aptitude and ability to use common hand tools.
Experience in delivery, warehouse operations, durable medical equipment, healthcare support, equipment maintenance, or a related field.
Attention to detail in equipment service, documentation, and follow-through.
Customer-focused approach when supporting individuals with mobility limitations or other equipment-related needs.
Ability to coordinate deliveries, repairs, preventive maintenance, and customer follow-up.
Sound judgment regarding equipment safety, service limitations, and escalation of concerns.
Dependability, accountability, and a collaborative approach to work.
Ability to maintain accurate documentation and follow equipment-handling and safety procedures.
Service-oriented approach and professionalism, patience, and respect when working with patients, customers, and coworkers.
Clear and professional verbal and written communication.

Responsibilities

Prepare delivery orders and verify equipment, accessories, supplies, and documentation are complete and accurate.
Drive a company truck or assigned vehicle to deliver and pick up medical equipment and supplies.
Load, unload, secure, and transport equipment safely.
Set up equipment according to manufacturer specifications and company procedures, and verify proper operation.
Educate patients, caregivers, and facility staff about equipment use, basic care, precautions, and how to request assistance.
Obtain customer signatures, issue receipts, collect payments, make change when applicable, and document transactions.
Inspect, clean, maintain, troubleshoot, and repair assigned equipment according to manufacturer specifications, company procedures, training, and authorization.
Service ceiling lifts, patient lifts, stair lifts, powered wheelchairs, powered scooters, and other assigned equipment.
Use hand tools, power tools, multimeters, and other diagnostic equipment to identify mechanical and electrical concerns.
Determine necessary repairs, replacement parts, and follow-up service, and document findings.
Perform scheduled preventive maintenance and required equipment checks; test equipment after service before returning it to use.
Identify and report unsafe equipment conditions and follow procedures to prevent equipment use until concerns are resolved.
Maintain required equipment, inspection, repair, and preventive maintenance logs.
Maintain accurate service and maintenance records in E-Maintenance and Bonafide, including concerns, findings, work performed, parts used, and follow-up needs.
Submit completed preventive maintenance work for billing and coordinate with billing staff to confirm completion and resolve missing information.
Provide documentation for repair approvals, insurance authorization, customer billing, and service tracking.
Obtain, use, and update patient and customer information accurately and securely, and protect confidential information.
Clean and organize facility storerooms, delivery equipment, the service vehicle, and the work area.
Assist with inventory control by counting equipment, parts, and supplies; identifying shortages; and requesting or ordering replenishment within assigned authority.
Account for assigned tools, equipment, parts, and supplies, and promptly report loss, damage, or discrepancies.
Coordinate deliveries, repairs, preventive maintenance, and customer follow-up while communicating professionally with patients, customers, coworkers, and other teams.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with 3% company contribution after one year and 1,000 hours worked
Generous PTO
Vacation
9 paid holidays
Optional short-term disability
Company-paid long-term disability
Free confidential Employee Assistance Program
Tuition reimbursement program with Niagara University, including savings on master’s degree programs
Community programs