Service Manager
About The Position
The Service Manager leads the dealership’s service personnel and commercial and industrial service functions, with responsibility for customer satisfaction and retention and for supporting company goals. This is a hands-on management role in a fast-paced, high-volume environment. The manager develops and leads Service Technicians through coaching and technical and customer-service training, and provides leadership through communication, process improvement, mentoring, and coordination between service and sales. The position reports to the General Manager. Previous trades management experience is a plus.
Requirements
- Great technical and people skills.
- Ability to lead by example in a hands-on environment.
- Ability to communicate effectively, improve processes, coach and train employees, and mentor in a fast-paced, high-volume environment.
- Ability to lead service personnel and support customer satisfaction and retention.
Nice To Haves
- Previous experience in trades management.
Responsibilities
- Resolve service-related problems and approve billing adjustments as necessary.
- Ensure adequate after-hours response to customer emergencies.
- Maintain appropriate staffing levels, workload distribution, and employee skills to serve customers and meet business needs.
- Provide training to ensure employees have the skills and information needed to exceed customer expectations.
- Develop realistic employee performance objectives tied to dealership goals to support employee development and empowerment.
- Maintain company assets, including the plant, fleet, equipment, and other inventory.
- Achieve planned gross margin and revenue targets.
- Oversee the production plant.
- Keep personal knowledge and skills current and support the ongoing development of service personnel.
- Pursue WQA CWS-I certification.
Benefits
- Base salary and incentives.
- Training and development opportunities coordinated through the Corporate Team.
- Zero-deductible medical plans.
- Dental and vision insurance.
- Wellness program with incentives.
- 401(k) with employer match.
- Tuition reimbursement and scholarship opportunities.
- Paid time off and paid holidays.
- Career advancement through training and development.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
