HVAC Service Manager

Power Tech LLC • Council Bluffs, IA

2h • Onsite

About The Position

PowerTech is seeking an experienced HVAC professional to build and manage a new full-service HVAC division for its growing home and commercial services business in the Omaha metro area and beyond. The role combines field work with some office tasks and includes leading HVAC technicians and apprentices, managing service operations, and supporting quality, customer satisfaction, and profitability goals. The position requires regular travel during working hours and occasional flexibility for emergency response.

Requirements

• Minimum 3 years of HVAC experience.
• Clean professional and licensing record.
• Excellent leadership, communication, and problem-solving skills.
• Ability to pass a background check and drug screening.
• Proficiency with technology platforms such as ServiceTitan and CorrigoPro.
• Availability to work Monday–Friday, with flexibility for occasional emergency response.
• Willingness to travel up to 60% during working hours.
• High school diploma or GED.
• Valid driver’s license and ability to pass motor vehicle record (MVR) screening.
• Ability to lift up to 100 lbs occasionally and 60 lbs regularly.
• Comfort working at heights up to 60 feet, including climbing ladders, scaffolds, and aerial lifts.
• Ability to regularly squat, kneel, crawl, push, pull, and reach overhead.
• Ability to move and set up ladders and materials without assistance.
• Ability to identify problems or potential issues in systems and respond appropriately under supervision.
• Ability to work in varying environmental conditions, including heat, cold, and electrical hazards, using appropriate PPE.

Nice To Haves

• EPA and Master level licenses; willingness to assign.

Responsibilities

• Lead a team of HVAC technicians and apprentices.
• Spend most of the workday on jobs in the field, with some days completing office tasks.
• Troubleshoot problems at job sites.
• Oversee job quoting, scheduling, dispatching, and completion to meet profitability and customer satisfaction goals.
• Conduct site visits, plan reviews, inspections, and quality assurance.
• Provide excellent customer service and promptly resolve issues.
• Prepare detailed findings reports, including photos, and present recommended solutions and associated costs to customers.
• Determine when to issue Lock Out/Tag Out tags and complete required follow-up procedures.
• Maintain accurate pricing, documentation, and job records, including service details, equipment information, materials used, warranty processing, and administrative paperwork.
• Coordinate with managers and other departments on scheduling, follow-up appointments, warranty processing, and job completion.
• Facilitate ordering and preparation of materials and parts for service and installation appointments.
• Record materials used for job costing, inventory tracking, and replenishment.
• Transport and maintain accountability for assigned tools, materials, and equipment.
• Protect customers’ property and leave work areas cleaner than when work began.
• Inform leadership if HVAC systems are not fully operational before leaving a job site.
• Manage performance in alignment with company scorecard metrics and expectations.
• Promptly report safety concerns, incidents, or hazards to leadership.
• Use platforms such as ServiceTitan and CorrigoPro to manage service requests, track maintenance activity, and optimize workflows.

Benefits

• Comprehensive medical, dental, and vision coverage available.
• Generous paid time off.
• Six paid holidays.
• 401(k) with a 4% company match.
• Hands-on training, professional development, and advancement opportunities.
• Collaborative and supportive environment that encourages teamwork and continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED