HVAC Service Manager

The Hill Group•Indianapolis, IN

About The Position

The HVAC Service Manager oversees the day-to-day activities of Hill Mechanical Corp.'s HVAC service department and service division. The role develops and implements sales strategies, pursues revenue and profitability goals, and maintains strong customer relationships. The manager leads, develops, and engages department employees while ensuring a high standard of customer satisfaction and service, and provides direction, guidance, and accountability to support the growth and success of the HVAC service business.

Requirements

Minimum of seven years of related experience, including previous managerial or leadership experience.
Experience in sales, account management, customer relationship development, and service agreement management.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Teams.
Strong communication and interpersonal skills, including experience working directly with employees and customers at all levels.
Ability to work effectively and efficiently under pressure and adjust to changing situations.
Initiative, attention to detail, accuracy, and ability to prioritize, multitask, and delegate effectively.
Strong analytical and problem-solving skills.
Dependable, organized, and self-motivated.
Strong leadership, decision-making, and team development skills.
Excellent written and verbal communication skills.
Professional demeanor and customer-focused approach when interacting with employees, clients, vendors, and other business partners.
Ability to work independently with limited supervision while collaborating effectively with others.

Nice To Haves

Bachelor's degree preferred.
Construction or service industry experience preferred.
General knowledge of HVAC equipment, systems, maintenance services, and repair services preferred.
Experience reviewing sales performance, revenue, and gross margins preferred.
Experience with COINS is a plus.

Responsibilities

Work with the team to develop sales plans and strategies, and direct department activities to achieve revenue, profitability, and business growth objectives.
Oversee daily HVAC service department operations in alignment with company goals and customer expectations.
Lead and manage department employees, establish performance expectations, monitor progress, and conduct performance evaluations.
Support the development of new customers, expansion of existing accounts, and increased sales of HVAC service agreements, repairs, and projects.
Oversee sales and estimating efforts, including reviewing proposals, estimates, and contractual agreements as appropriate.
Ensure proposals and estimates are accurate, thorough, competitive, and prepared on time.
Maintain positive customer relationships and help resolve inquiries, complaints, and service-related concerns.
Review maintenance service agreements, including renewals, pricing adjustments, and profitability, to support customer retention and departmental growth.
Monitor sales activity, active leads, contract activity, and future business opportunities against established goals.
Review departmental financial performance, including revenue and gross margins, and identify opportunities to improve profitability.
Ensure follow-up on service tickets, repair proposals, outstanding quotes, and accounts receivable.
Build relationships with key customers through regular meetings, business development, and customer entertainment as appropriate.
Identify cross-selling and up-selling opportunities for HVAC and other Hill services.
Collaborate with other Hill departments to support customer needs, identify business opportunities, and promote company-wide growth.
Assist with hiring, developing, and retaining HVAC service department personnel.
Promote workplace safety and support compliance with company policies and procedures.
Perform other duties as assigned.