HVAC Service Manager

Bonfe • South Saint Paul, MN

4d • $75,000 - $85,000

About The Position

Bonfe is hiring an HVAC Service Manager to lead and develop its HVAC service team serving residential customers throughout the Twin Cities. The manager will help technicians succeed, strengthen team communication, deliver excellent customer experiences, and achieve service results. This role reports to the Operations Leader and works closely with other departments to keep service operations running smoothly.

The manager will build team capability through regular one-on-one conversations and weekly meetings, reinforce the Nexstar Service System, coordinate daily operations with scheduling and other departments, and use ServiceTitan data to monitor performance and guide improvements. The position also involves addressing performance concerns, recognizing progress, resolving customer service concerns, and improving communication across Service, Sales, and Marketing.

Bonfe’s core values are Playing to Win, Relationship Building, Continuous Improvement, and Do the Right Thing. The company seeks a leader who demonstrates these values through coaching, practical problem-solving, and follow-through.

Requirements

• At least 5 years of experience in a management role.
• HVAC industry experience.
• A track record of leading service teams and improving performance.
• Hands-on proficiency with ServiceTitan.
• Familiarity with the Nexstar Service System.
• Strong knowledge of HVAC service practices and industry standards.
• Clear communication, sound judgment, and the ability to work through competing priorities.
• A passion for developing people and willingness to have direct conversations when needed.

Nice To Haves

• A bachelor’s degree in business management or a related field.

Responsibilities

• Hold regular one-on-one conversations and lead weekly team meetings that provide clear expectations, useful feedback, and support.
• Reinforce the Nexstar Service System and help technicians apply it in their work.
• Coordinate with scheduling and other departments to address challenges and support efficient service delivery.
• Use ServiceTitan to monitor performance, identify opportunities, and guide improvements.
• Address performance concerns promptly, recognize progress, and follow through on commitments.
• Help resolve service concerns and strengthen communication across Service, Sales, and Marketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed