HVAC Service Manager

Sierra Air Conditioning & Plumbing • Las Vegas, NV

6d • $65,000 - $80,000 • Onsite

About The Position

Sierra is growing its Tech Generated Lead (TGL), or “Silo,” team and is hiring a leader to run it. The team handles service and maintenance calls on aging HVAC systems and turns calls over to a replacement conversation when a repair no longer makes sense for the homeowner. The HVAC Service Manager owns the team’s results by coaching technicians in the field, improving handoffs to Comfort Advisors, and increasing the number of turned-over calls that close as sold jobs. The role is focused on measurable performance and operates year-round in Las Vegas.

Requirements

• At least 3 years of residential HVAC experience, including at least 1 year leading or training technicians.
• Strong residential HVAC diagnostic knowledge sufficient to coach technicians on calls.
• A track record of meeting performance numbers in areas such as sales, turnover, close rate, or average ticket.
• Valid driver’s license and an acceptable driving record.

Nice To Haves

• Experience running a technician turnover, lead-generation, or replacement sales program.
• Experience with field service software such as ServiceTitan or similar.
• Experience with performance-based or commission pay plans.

Responsibilities

• Lead, coach, and hold accountable a team of TGL (Silo) Technicians.
• Track and improve team KPIs, including TGLs generated, TGL close rate, average ticket, and maintenance agreement sales.
• Ride along with technicians to coach diagnostics, homeowner conversations, and photo documentation.
• Set clear criteria for when a call should be turned over and ensure technicians apply them consistently.
• Work with Comfort Advisors and Dispatch to ensure TGLs are handed off quickly and do not fall through.
• Run daily huddles and weekly one-on-ones, and report team results to the General Manager.
• Interview, hire, and onboard new technicians with the Recruiting team.
• Uphold safety standards, company policies, and a strong customer experience on every call.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid time off.
• Company vehicle.
• Ongoing leadership and sales training.
• A path into senior operations leadership as the department grows.
• Team performance bonus tied to TGL team results; bonus pay is not guaranteed and depends on team and individual performance under the current bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed