HVAC Service Manager

Bonfe • South Saint Paul, MN

2d

About The Position

Bonfe is hiring an HVAC Service Manager to lead its HVAC service team serving residential customers throughout the Twin Cities. The manager will develop employees, solve problems, help technicians succeed, and support excellent customer experiences and team results. The role reports to the Operations Leader and works closely with other departments to keep service running smoothly.

The position involves regular one-on-one conversations and weekly team meetings to set expectations, provide feedback, and support employees. The manager reinforces the Nexstar Service System, coordinates with scheduling and other departments, uses ServiceTitan to monitor performance and guide improvements, addresses performance concerns, recognizes progress, and helps resolve customer service concerns. The manager also strengthens communication across Service, Sales, and Marketing.

Requirements

• At least 5 years in a management role.
• HVAC industry experience.
• A track record of leading service teams and improving performance.
• Hands-on proficiency with ServiceTitan.
• Familiarity with the Nexstar Service System.
• Strong knowledge of HVAC service practices and industry standards.
• Clear communication, sound judgment, and the ability to work through competing priorities.
• A passion for developing people and willingness to have direct conversations when needed.

Nice To Haves

• A bachelor’s degree in business management or a related field.

Responsibilities

• Hold regular one-on-one conversations and lead weekly team meetings to provide expectations, feedback, and support.
• Reinforce the Nexstar Service System and help technicians put it into practice.
• Coordinate with scheduling and other departments to address challenges and support efficient service delivery.
• Use ServiceTitan to monitor performance, identify opportunities, and guide improvements.
• Address performance concerns promptly, recognize progress, and follow through on commitments.
• Help resolve service concerns and strengthen communication across Service, Sales, and Marketing.
• Develop employees, solve problems, and help technicians succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed