HVAC Service Manager

Blueprint Search Group•Ashland, VA

4h•$90,000 - $110,000

About The Position

The HVAC Service Manager oversees daily service department operations, leads HVAC technicians, and ensures high-quality heating, ventilation, and air conditioning services. The role manages service calls, develops technicians, maintains customer relationships, and supports departmental profitability. The position requires balancing technical service operations with customer service, scheduling, and business performance.

Requirements

At least 5 years of experience in the HVAC industry, with a strong background in service operations.
Previous experience managing, supervising, or leading HVAC service technicians.
Strong knowledge of commercial and/or residential HVAC systems, equipment, diagnostics, and repair procedures.
Ability to manage service schedules, technician workloads, and customer expectations.
Understanding of service department financials, labor productivity, profitability, and performance metrics.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to handle customer escalations and make sound operational decisions.
Proficiency with service management software, dispatching platforms, and Microsoft Office.
Valid driver's license and acceptable driving record.

Nice To Haves

HVAC technical certification or relevant trade school education.
Experience managing preventative maintenance agreements and service contracts.
Familiarity with HVAC estimating, replacement sales, and service agreement development.
Experience with HVAC service management software and key performance indicators (KPIs).
Applicable state or local HVAC license, where required.

Responsibilities

Oversee daily HVAC service operations, including scheduling, dispatching, work order management, and technician productivity.
Hire, train, mentor, and manage HVAC service technicians while promoting accountability, teamwork, and professional development.
Assist technicians with troubleshooting complex HVAC issues, diagnosing equipment failures, and identifying effective repair solutions.
Resolve customer concerns, maintain strong client relationships, and ensure high service satisfaction.
Monitor department revenue, gross margins, labor costs, service profitability, and operating expenses.
Identify opportunities for repairs, equipment replacements, preventative maintenance agreements, and additional service offerings.
Ensure work meets company standards, manufacturer specifications, applicable codes, and safety requirements.
Optimize technician workloads, service response times, and resource allocation to maximize productivity.
Oversee maintenance programs and ensure service agreements are completed accurately and on schedule.
Review service reports, work orders, estimates, invoices, and performance metrics to identify areas for improvement.
Enforce company safety policies and ensure technicians follow applicable HVAC regulations and industry best practices.
Coordinate with installation, sales, operations, and administrative teams to support company goals.