HVAC Service Manager

Paradise Plumbing, Air, & Electric•Fort Lauderdale, FL

15h•$60,000 - $80,000

About The Position

The HVAC Service Manager oversees service operations and manages a team of HVAC technicians, ensuring HVAC services are delivered to clients efficiently and on time while maintaining high customer satisfaction. The role calls for HVAC expertise, leadership, and effective resource management to support operational excellence and the success of the service department. The manager leads, trains, and supports technicians; coordinates daily service activity; monitors service requests and quality; develops preventive maintenance programs; and collaborates with sales and installation teams. The position also oversees inventory, keeps current with HVAC industry and regulatory developments, resolves customer escalations, and reports on service performance and financial results to senior management. Paradise Plumbing & Air Conditioning provides plumbing, HVAC, and indoor air solutions to homes and businesses across South Florida. Based in Fort Lauderdale, the company describes itself as a local team focused on five-star service, integrity, and lasting relationships with customers and employees.

Requirements

Proven HVAC industry experience, including service and maintenance of commercial and residential HVAC systems.
Proven supervisory or managerial experience demonstrating leadership, team management, and the ability to drive results.
In-depth knowledge of HVAC installation, maintenance, troubleshooting, and repair.
Ability to interpret HVAC blueprints, technical manuals, and specifications.
Understanding of HVAC safety regulations, codes, and compliance standards.
Strong organizational and time-management skills, including the ability to prioritize and manage multiple tasks and projects.
Excellent communication and interpersonal skills for professional, customer-oriented interactions with clients, technicians, and other stakeholders.
Computer proficiency, including experience with HVAC service software and Microsoft Office Suite.
Valid driver's license and clean driving record.
Customer-service mindset and ability to communicate and develop relationships.
Strong problem-solving and conflict-resolution abilities.
Highly organized, able to act quickly while maintaining attention to detail.
High standards of personal integrity.

Responsibilities

Lead, motivate, and manage HVAC service technicians, providing guidance, training, and support for performance and professional development.
Oversee daily service operations, including technician scheduling, dispatching, and coordination.
Monitor service requests and ensure their accurate documentation, prioritization, and resolution in accordance with company policies and industry standards.
Conduct inspections and quality-control checks to verify completed work meets specifications, safety standards, and customer expectations.
Develop and implement preventive maintenance programs to improve HVAC system lifespan and efficiency and reduce downtime and costly repairs.
Collaborate with sales and installation departments to coordinate project requirements, provide technical expertise, and ensure coordinated service delivery.
Manage inventory of parts, equipment, and supplies, maintaining adequate stock and timely replenishment.
Monitor HVAC industry trends, technological advances, and regulatory changes, and apply best practices to improve service and ensure compliance.
Resolve customer escalations promptly and maintain client relationships through effective communication and service.
Prepare and analyze service reports, financial data, and performance metrics; update senior management and recommend improvements.