HVAC Service Manager

Cooper's Plumbing & Air•Bainbridge, GA

3d•$60,000 - $80,000•Onsite

About The Position

Cooper’s Plumbing & Air is looking for an experienced, motivated HVAC Service Manager / Field Supervisor to lead their service team, drive revenue, develop technicians, and deliver exceptional customer service. This role requires a leader who leads by example, thrives on accountability, and knows how to build a winning team. The company emphasizes "Life Changing Careers, Life Changing Service!" and seeks individuals ready to take ownership, develop great people, and make a real impact.

Requirements

5+ years of management experience in HVAC, skilled trades, or a related industry.
Proven success in leadership, team development, sales, and operations.
Strong understanding of KPIs, budgeting, profitability, and inventory management.
Excellent communication, organization, and problem-solving skills.
Proficiency with technology.
Ability to motivate employees, hold teams accountable, and lead by example.
Valid driver's license, clean driving record, and ability to pass background and drug screenings.

Nice To Haves

ServiceTitan experience preferred.

Responsibilities

Lead daily HVAC service operations, ensuring efficiency, quality, and profitability.
Recruit, coach, train, and develop high-performing technicians.
Drive revenue by monitoring KPIs, sales performance, conversion rates, and technician-generated leads.
Manage labor, materials, staffing, and expenses to meet financial goals.
Conduct ride-alongs, one-on-one coaching, and weekly technical and sales training.
Develop and enforce processes, procedures, and accountability standards.
Collaborate with department leaders and dispatch to maximize service opportunities.
Resolve customer, employee, and operational challenges professionally.
Maintain a positive, safety-focused, results-driven team environment.