HVAC Service Manager

Comfort Systems USA SE•Columbus, GA

About The Position

The HVAC Service Manager is responsible for the financial and operational performance of the Columbus Service business. The role includes P&L management, profitable revenue growth, customer relationships, team leadership, and service operations. The manager analyzes financial performance, develops growth strategies, manages expenses, improves margins, and holds the team accountable to financial and operational goals while balancing customer service, employee performance, and profitability. The position involves overseeing service operations and departmental resources, developing customer relationships and revenue opportunities, leading and developing service personnel, and reporting business performance and growth opportunities to senior leadership. It requires frequent visits to customer locations and job sites, including mechanical or equipment rooms and occasional rooftop access. Flexibility to work evenings and occasional weekends is required, and infrequent overnight travel may be required. Compensation starts at a base salary of $90,000 per year, with commission opportunities and a monthly vehicle allowance.

Requirements

At least 3 years of progressive leadership experience in HVAC service, mechanical services, construction, facilities services, or a related industry.
Demonstrated experience managing a P&L, budget, or significant operating expenses.
Proven ability to grow revenue while maintaining or improving profitability and gross margins.
Strong understanding of financial statements, budgeting, forecasting, and business KPIs.
Strong HVAC service knowledge and understanding of commercial HVAC systems.
Experience leading, developing, and managing employees.
Strong customer service, communication, negotiation, and business development skills.
Proficiency with Microsoft Office and business technology.
Valid driver's license.
Flexibility to work evenings and occasional weekends as needed.
Professional appearance and strong interpersonal skills.
Strict adherence to company safety requirements.

Nice To Haves

HVAC license preferred.

Responsibilities

Manage the P&L and financial performance of the service business.
Develop and execute strategies to achieve revenue, gross margin, profitability, and growth objectives.
Review financial statements, profitability reports, budgets, forecasts, and KPIs to identify trends, opportunities, and corrective actions.
Manage labor, material, fleet, equipment, and other departmental expenses to achieve financial goals.
Develop and maintain accurate revenue and profitability forecasts.
Identify opportunities to increase revenue through service agreements, maintenance, repairs, retrofit or replacement opportunities, and new customer development.
Build and maintain strong relationships with existing and prospective customers.
Monitor service profitability and implement strategies to improve margins and operational efficiency.
Oversee scheduling, dispatching, manpower, and departmental resources to maximize productivity and profitability.
Ensure service work is properly estimated, completed, documented, and invoiced.
Lead, develop, coach, and hold service personnel accountable for performance, productivity, customer service, safety, and financial results.
Retain a high-performing service team and develop future leaders.
Resolve escalated customer concerns.
Ensure compliance with company safety policies and applicable laws and regulations.
Provide regular updates to senior leadership regarding financial performance, business development, operational results, and growth opportunities.
Perform other duties as assigned.

Benefits

Competitive compensation package including base salary, commission opportunities, and monthly vehicle allowance.
Medical, vision, and dental coverage.
Paid holidays and vacation.
401(k) plan with multiple investment options.
Training and development programs.
Company-paid Employee Assistance Program.
Employee discount programs.
Company-paid and voluntary life insurance.
Company-paid and voluntary AD&D insurance.
Company-paid short-term disability and voluntary long-term disability.
Healthcare reimbursement account and dependent care reimbursement account.
Vehicle discount purchase programs.