HVAC Service Manager

Wrench Group•Worthington, OH

1d•$75,000 - $90,000

About The Position

The HVAC Service Manager leads the day-to-day operations of the HVAC service department, develops a high-performing team, and drives sustainable business growth. The role focuses on technician development, department performance, operational efficiency, service quality, and an exceptional customer experience. The manager builds a culture of accountability and continuous improvement, coaches employees to meet performance goals, and improves revenue and profitability while maintaining customer trust and high service standards.

Requirements

High school diploma or equivalent required.
In-depth knowledge of HVAC systems, service operations, and troubleshooting.
Experience with residential HVAC systems.
Understanding of general HVAC system design, equipment, materials, and associated costs.
Strong leadership, coaching, communication, and team-building skills.
Ability to recruit, develop, motivate, and retain high-performing employees.
Proven ability to drive sales, improve productivity, and achieve business goals.
Ability to develop customer relationships and grow business across private and public sector markets.
Strong organizational and problem-solving skills, with the ability to prioritize competing demands and meet deadlines.
A positive, proactive attitude and a genuine desire to help employees and the business succeed.

Nice To Haves

Bachelor's degree preferred.
Knowledge of process systems is a plus.

Responsibilities

Build and maintain a culture of accountability, performance excellence, and continuous improvement.
Recruit, train, coach, and retain HVAC service technicians.
Develop employees through technical training, sales coaching, and professional development.
Set performance expectations and help technicians achieve individual and department goals.
Promote teamwork, employee engagement, and a positive work environment.
Drive HVAC service revenue and profitability through leadership, coaching, and performance management.
Coach technicians to improve average ticket, closing rates, and monthly revenue per truck.
Provide product knowledge, technical, and sales training.
Encourage lead generation and identify opportunities to grow service agreements and additional business.
Monitor key performance indicators and implement strategies to improve results.
Oversee daily field operations, including scheduling, productivity, and quality workmanship.
Maintain accurate invoicing, inventory control, reporting, and operational records.
Monitor callbacks, warranty claims, and service quality to reduce unnecessary costs and improve customer satisfaction.
Enforce company policies, safety standards, and industry best practices.
Coordinate vendor meetings, product updates, and technical resources as needed.
Set the standard for outstanding customer service and professionalism.
Address escalated customer concerns promptly and effectively.
Work with technicians to resolve service issues, prevent repeat problems, and maintain customer trust.
Promote a customer-first culture focused on quality, reliability, and long-term relationships.

Benefits

Competitive compensation of $75,000–$90,000 annually, plus monthly performance bonuses.
Dental insurance.
Vision insurance.
Company-paid long-term disability insurance.
Employee and family life insurance.
Wellness program and Employee Assistance Program, including mental health resources.
Voluntary short-term disability, accident, and critical illness insurance.
Six paid company holidays.
One paid community service day.
Company-paid personal time off.
Company-matched Health Savings Account (HSA).
401(k) retirement plan with company match.