HVAC Service Manager

One Hour Heating & Air Conditioning Corporate Store•Naples, FL

12h•$85,000 - $120,000

About The Position

The Service Manager ensures customer needs are met while implementing One Hour Heating & Air Conditioning® policies and procedures. The role manages, guides, and sets profit-margin and service expectations for Service supervisors and field staff, while ensuring safe and efficient delivery of HVAC services and products. The position oversees operational practices, spending, facilities, safety, compliance, staffing, training, dispatch support, documentation, and customer conflict resolution. The opportunity offers career growth with an established company, competitive pay, a service van, and dispatching primarily from home.

Requirements

High school diploma or GED.
EPA and NATE certifications required.
At least 6 years of verifiable managerial, technical, and sales experience in HVAC or a related field.
Knowledge of residential and light commercial heating, air conditioning, and ventilation equipment and its operation.
Knowledge of residential and light commercial HVAC layout, installation, and service requirements.
Comprehensive knowledge of current HVAC products.
Consistent record of meeting or exceeding annual revenue goals.
Ability to understand how economic, financial, and market conditions affect the business.
Excellent negotiation, communication, and presentation skills.
Knowledge of local codes and permitting requirements.
Computer proficiency, including Microsoft Word and Excel.
Large-group office management experience.
Availability to travel locally and work extended hours, including day and/or evening shifts.
Valid driver’s license and clean driving record.

Nice To Haves

Associate degree in a related field preferred.

Responsibilities

Develop and implement operational best practices and continuous improvements to achieve budgeted gross margins.
Oversee Service Department spending, including labor, inventory, and fleet.
Manage facilities, service training, inspections, maintenance, and repairs to protect company assets.
Oversee safety compliance, including employee training, safety tracking, and compliance assessments.
Ensure incident investigations are completed and corrective actions are implemented when necessary.
Ensure the Service Department adheres to OSHA standards and that employees work safely.
Work with the Service team to complete Health, Safety, and Environmental program requirements and provide necessary resources.
Maintain compliance with licensing, permitting, and code requirements.
Manage and develop service supervisors, including recruiting, hiring, termination, discipline, scheduling, setting priorities, conducting meetings, evaluating performance, and assigning work to maximize production.
Evaluate workloads and personnel schedules to improve efficiency, profitability, and customer satisfaction.
Train field personnel on systems, tools, and procedures through in-house training, ride-alongs, Success Academy®, webinars, and online programs.
Provide coaching, feedback, and technical and communication training to subordinates to improve performance and achieve GM% objectives.
Review service paperwork and ensure field personnel follow reporting and documentation procedures.
Conduct job site surveys (STOPs), ride-alongs, and work evaluations.
Assist dispatching in selecting appropriate technicians for service calls.
Ensure dispatch, arrival, and completion times are documented accurately.
Participate in company-sponsored training classes.
Resolve client conflicts through clear communication and prompt responses to concerns and questions.
Communicate weekly with HR about Service Department hiring and manpower planning.
Maintain a professional image by wearing approved company apparel, following safety procedures, and complying with company performance standards and code of ethics.
Maintain a courteous demeanor with customers and associates.
Keep the company vehicle clean and organized inside and out.