HVAC Service Manager

Comfort Systems USA Southeast•Columbus, GA

About The Position

The HVAC Service Manager is responsible for the overall financial and operational performance of the Columbus Service business. The role includes P&L management, profitable revenue growth, customer relationships, team leadership, and service operations. It requires a strong business and financial mindset, including the ability to analyze financial performance, develop growth strategies, manage expenses, improve margins, and hold the team accountable to established financial and operational goals. The manager balances customer service, employee performance, and profitability while leading HVAC service operations. The position requires frequent visits to customer locations and job sites, including mechanical and equipment rooms and occasional rooftop access. Occasional lifting or moving of up to 25 pounds may be required. Flexibility to work evenings and occasional weekends is needed, and infrequent overnight travel may be required. The compensation package includes a base salary starting at $90,000 per year, commission opportunities, and a monthly vehicle allowance. Comfort Systems USA (Southeast), Inc. is an equal opportunity employer and states its commitment to diversity and inclusion.

Requirements

At least 3 years of progressive leadership experience in HVAC service, mechanical services, construction, facilities services, or a related industry.
Demonstrated experience managing a P&L, budget, or significant operating expenses.
Proven ability to grow revenue while maintaining or improving profitability and gross margins.
Strong understanding of financial statements, budgeting, forecasting, and business KPIs.
Strong HVAC service knowledge and understanding of commercial HVAC systems.
Experience leading, developing, and managing employees.
Strong customer service, communication, negotiation, and business development skills.
Proficiency with Microsoft Office and business technology.
Valid driver's license.
Flexibility to work evenings and occasional weekends as needed.
Professional appearance and strong interpersonal skills.
Strict adherence to company safety requirements.

Nice To Haves

HVAC license preferred.

Responsibilities

Manage the P&L and financial performance of the service business.
Develop and execute strategies to achieve revenue, gross margin, profitability, and growth objectives.
Review financial statements, profitability reports, budgets, forecasts, and KPIs to identify trends, opportunities, and areas requiring corrective action.
Manage labor, material, fleet, equipment, and other departmental expenses to achieve financial goals.
Develop and maintain accurate revenue and profitability forecasts.
Identify revenue opportunities through service agreements, maintenance, repairs, retrofit or replacement opportunities, and new customer development.
Build and maintain strong relationships with existing and prospective customers.
Monitor service profitability and implement strategies to improve margins and operational efficiency.
Oversee scheduling, dispatching, manpower, and departmental resources to maximize productivity and profitability.
Ensure service work is properly estimated, completed, documented, and invoiced.
Lead, develop, coach, and hold service personnel accountable for performance, productivity, customer service, safety, and financial results.
Retain a high-performing service team and develop future leaders.
Resolve escalated customer concerns.
Ensure compliance with company safety policies and applicable laws and regulations.
Provide regular updates to senior leadership regarding financial performance, business development, operational results, and growth opportunities.
Perform other duties as assigned.

Benefits

Competitive compensation package including base salary, commission opportunities, and monthly vehicle allowance.
Medical, vision, and dental benefits.
Paid holidays and vacation.
401(k) plan with multiple investment options.
Training and development programs.
Company-paid Employee Assistance Program.
Employee discount programs.
Company-paid and voluntary life insurance.
Company-paid and voluntary AD&D insurance.
Company-paid short-term disability and voluntary long-term disability.
Healthcare reimbursement account and dependent care reimbursement account.
Vehicle discount purchase programs.