HVAC Service Manager

ARS-Rescue Rooter•Boston, MA

3d•$120,000 - $125,000

About The Position

The HVAC Service Manager leads the residential HVAC service team and oversees daily operations to ensure safe, efficient, high-quality service. The role manages staffing and technician development, customer satisfaction, operational budgets and resources, service quality, compliance, and departmental performance.

Requirements

At least 5 years of HVAC service experience.
Strong knowledge of gas piping, electricity, plumbing, and airflow.
Valid driver’s license with a good driving record.
Strong leadership, communication, computer, and math skills.
Ability to manage people, operations, and budgets effectively.
Must pass background and drug screening.

Responsibilities

Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching.
Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
Resolve customer issues and ensure high customer satisfaction.
Coordinate with dispatch to optimize technician selection and scheduling.
Conduct job site inspections and monitor workmanship standards.
Track departmental operations, inventory, tools, vehicles, and maintenance.
Ensure compliance with safety regulations, company policies, and local codes.
Provide ongoing on-the-job training and development for technicians.
Lead weekly technician meetings and monitor key performance indicators (KPIs).