HVAC Service Manager

ARS-Rescue Rooter•Houston, TX

About The Position

American Residential Services (ARS), the largest provider of residential services in the U.S., has served customers with HVAC, plumbing, and electrical solutions for more than 45 years. ARS is seeking an experienced HVAC Service Manager to lead and develop its residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations. The role oversees daily service operations, team performance, customer satisfaction, safety, and department budgets and profitability.

Requirements

At least 3 years of HVAC service management experience.
6–8 years of experience in HVAC service; related experience, advanced training, or an equivalent combination of education and experience may be substituted.
Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance.
High school diploma or GED.
Valid driver’s license and good driving record.
Strong leadership, communication, computer, and analytical skills.
Ability to manage people, operations, and budgets effectively.

Responsibilities

Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management.
Evaluate workload and schedule service work to use manpower effectively, maximize profits, and keep labor expenses within budget guidelines.
Ensure HVAC service quality, customer satisfaction, and operational efficiency.
Achieve monthly budgeted revenue and manage budgeted or managed KPIs by call type.
Oversee daily operations of residential HVAC service calls and repairs.
Monitor labor costs, materials, equipment, and other expenses to maintain department profitability.
Conduct job-site inspections and ensure compliance with HVAC codes and safety standards.
Track department operations, including technician productivity, tools, vehicles, and equipment.
Provide hands-on training and development for HVAC service technicians; evaluate staff training needs and provide on-the-job support.
Lead regular and weekly technician meetings and monitor key performance indicators.
Ensure materials and equipment are ordered and dispensed for scheduled jobs; schedule parts repairs to minimize downtime and manage material expenses within budget.
Review payroll records to ensure technicians are paid properly and records comply with requirements.
Assist dispatch operations in selecting appropriate technicians for service types.
Monitor preventive maintenance of vehicles and oversee facility and equipment maintenance to protect and control assets.
Observe company safety rules and regulations and follow the Senior Care, Ethics, and Quality Assurance Process.
Oversee the Tech Turnover Process.
Perform other duties as assigned.